Customer Care Executive

Niftel Communications Private Limited

Butler Colony, Lucknow

₹13,000 - ₹15,000 monthly

Fixed

13000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

42 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Job Title: Customer Support Executive - Chat Process

Location: Lucknow, India

Salary: Up to ₹15 Take Home

Experience: 0 to 3 years

Company: Niftel Communication


Job Summary:

Niftel Communication is looking for dynamic, customer-focused individuals to join our growing team in Lucknow as Customer Support Executives for our Chat Process. The role is suited for individuals with 0 to 3 years of experience in customer support, who have a passion for resolving customer queries in a timely and effective manner.


Key Responsibilities:

  • Handle customer inquiries via chat in a professional and courteous manner.
  • Provide accurate, valid, and complete information to customers.
  • Troubleshoot issues and resolve customer complaints.
  • Maintain customer interaction records and follow up to ensure resolution.
  • Collaborate with team members and other departments to provide seamless customer support.
  • Meet or exceed KPIs related to customer satisfaction, response time, and resolution time.
  • Stay updated on product and service knowledge to provide accurate assistance.


Required Skills & Qualifications:

  • 0 to 3 years of experience in a customer support role (chat process experience preferred).
  • Excellent written communication skills in English.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Proficiency in basic computer applications and typing.
  • Customer-oriented attitude with a focus on providing excellent service.

Preferred Skills:

  • Prior experience in handling chat support.
  • Knowledge of CRM software.

Benefits:

  • Competitive salary up to ₹15 Take Home based on experience.
  • Performance-based incentives.
  • Professional growth and training opportunities.
  • Flexible working hours.
  • Health and wellness benefits.

Job role

Work location

Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

Past role/category experience

Customer Support - Non Voice, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat

Skills

Good Communication Skills

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 28 years

Gender

Any gender

About company

Name

Niftel Communications Private Limited

Address

Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow

Job posted by Niftel Communications Private Limited

FAQs about this job

Show all

Apply for job