Customer Care Executive
Niftel Communications Private Limited
Customer Care Executive
Niftel Communications Private Limited
Butler Colony, Lucknow
₹13,000 - ₹15,000 monthly
Fixed
₹13000 - ₹15000
Earning Potential
₹15,000
Job Details
Interview Details
Job highlights
42 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
Job Title: Customer Support Executive - Chat Process
Location: Lucknow, India
Salary: Up to ₹15 Take Home
Experience: 0 to 3 years
Company: Niftel Communication
Job Summary:
Niftel Communication is looking for dynamic, customer-focused individuals to join our growing team in Lucknow as Customer Support Executives for our Chat Process. The role is suited for individuals with 0 to 3 years of experience in customer support, who have a passion for resolving customer queries in a timely and effective manner.
Key Responsibilities:
- Handle customer inquiries via chat in a professional and courteous manner.
- Provide accurate, valid, and complete information to customers.
- Troubleshoot issues and resolve customer complaints.
- Maintain customer interaction records and follow up to ensure resolution.
- Collaborate with team members and other departments to provide seamless customer support.
- Meet or exceed KPIs related to customer satisfaction, response time, and resolution time.
- Stay updated on product and service knowledge to provide accurate assistance.
Required Skills & Qualifications:
- 0 to 3 years of experience in a customer support role (chat process experience preferred).
- Excellent written communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with high attention to detail.
- Proficiency in basic computer applications and typing.
- Customer-oriented attitude with a focus on providing excellent service.
Preferred Skills:
- Prior experience in handling chat support.
- Knowledge of CRM software.
Benefits:
- Competitive salary up to ₹15 Take Home based on experience.
- Performance-based incentives.
- Professional growth and training opportunities.
- Flexible working hours.
- Health and wellness benefits.
Job role
Work location
Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
10th or Below 10th
Past role/category experience
Customer Support - Non Voice, Customer Support - BPO / Voice / Blended, Customer Support - Non Voice / Chat
Skills
Good Communication Skills
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 28 years
Gender
Any gender
About company
Name
Niftel Communications Private Limited
Address
Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow
Job posted by Niftel Communications Private Limited
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