Customer Care Executive
Niftel Communications Private Limited
Customer Care Executive
Niftel Communications Private Limited
Butler Colony, Lucknow
₹6,000 - ₹8,000 monthly
Fixed
₹6000 - ₹8000
Earning Potential
₹8,000
Job Details
Interview Details
Job highlights
1 applicants
Benefits include: Overtime Pay, PF, Flexible Working Hours, Health Insurance
Job Description
Job Title: Customer Support Executive - Chat Process, Part Time
Location: Lucknow, India
Salary: Up to ₹8 Take Home
Experience: 0 to 3 years
Company: Niftel Communication
Job Summary:
Niftel Communication is looking for dynamic, customer-focused individuals to join our growing team in Lucknow as Customer Support Executives for our Chat Process. The role is suited for individuals with 0 to 3 years of experience in customer support, who have a passion for resolving customer queries in a timely and effective manner.
Key Responsibilities:
- Handle customer inquiries via chat in a professional and courteous manner.
- Provide accurate, valid, and complete information to customers.
- Troubleshoot issues and resolve customer complaints.
- Maintain customer interaction records and follow up to ensure resolution.
- Collaborate with team members and other departments to provide seamless customer support.
- Meet or exceed KPIs related to customer satisfaction, response time, and resolution time.
- Stay updated on product and service knowledge to provide accurate assistance.
Required Skills & Qualifications:
- 0 to 3 years of experience in a customer support role (chat process experience preferred).
- Excellent written communication skills in English.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment with high attention to detail.
- Proficiency in basic computer applications and typing.
- Customer-oriented attitude with a focus on providing excellent service.
Preferred Skills:
- Prior experience in handling chat support.
- Knowledge of CRM software.
Benefits:
- Competitive salary up to ₹15 Take Home based on experience.
- Performance-based incentives.
- Professional growth and training opportunities.
- Flexible working hours.
- Health and wellness benefits.
Job role
Work location
Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Part Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
10th or Below 10th
Skills
Customer support, Chat support, Email process, Customer queries
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Niftel Communications Private Limited
Address
Third Floor, A Block, Soorajdeep Complex, 1, Jopling Rd, Picup Colony, Butler Colony, Lucknow, Uttar Pradesh 226001 Butler Colony, Lucknow
Job posted by Niftel Communications Private Limited
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