ROLE AND RESPONSIBILITIES

Sales

 % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager

 Helps Manager in executing monthly action plan including events calendar

 Adheres to out-of-stock procedures as set by Manager

 Actively participates in the FIFO process and management of Testers as per guidelines set by Manager

 Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)

 Effectively closes the Sale, thanks the customer, and invites them

 Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

 Greets customers upon arrival with a verbal greeting and smile

 Fully investigates customers’ needs using open-ended questions and demonstrates active listening

 Demonstrations and consultations are hygienic and educational

Product and Technical Knowledge

 Displays a competent level of Product Knowledge, and keeps up-to-date in this area

 E-Learning

 Aware of and adheres to security and cashiering procedures

Personal and Counter Image

 Brand dress code and grooming followed, and the strong personal image displayed

 Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)

 Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling

 Keeps brush belt clean and in good order