1. PROCESS AUDITS-

Should be conducting process audits in hubs and working jointly with operations on closure of the Non-conformance raised in the audits. Should work on improvement of processes and hygiene in the hub.

2. QUALITY AND CONTINUOUS IMPROVEMENT –

Driving QMS initiatives along with functional teams to formulize a robust processes and systems with proper SOPs, WI, Records, Reports, Forms etc. in a standardised manner. To make sure seller escalations, hub escalations are reviewed properly through structured problem solving approach. Identifying the root cause, corrective action, preventive action etc. along with regional operation teams under proper CAPA framework leading to customer satisfaction

Working in cordially with Manager and Operations in formation of Corrective and Preventive Actions for Repeated NC’s, Also build up case study where in required for Process loop holes Involving teams for implementation of Action plans in coordination with Operations

3. SELLER EXPERIENCE–

Would be conducting seller audits for the suspected sellers and get them actioned identifying the gaps which they are misusing. Listening the pain of sellers and work on fixing the problem faced by them to ensure seller experience is not getting impacted. WM(Delivery executives) should be checked if they are following processes and not creating seller pain.

4. REPORTS AND FOLLOW UP -

Ensure daily audits are done and data capturing and reports published on time.