Roles and Responsibilities:

❖   Building and maintaining profitable relationships with key customers.

v Overseeing the relationship with customers handled by your team.

v Resolving customer complaints quickly and efficiently.

v Keeping customers updated on the latest products in order to increase sales.

v Meeting with managers in the organization to plan strategically.

v Expanding the customer base by upselling and cross-selling.

v Understanding key customer individual needs and addressing these.

v Conducting business reviews using CRM programs.

v Knowing your competition and strategizing accordingly.