CRM Manager

Medi Assist Insurance TPA Pvt Ltd

Andheri East, Mumbai/Bombay

₹40,000 - ₹50,000 monthly

Fixed

40000 - ₹50000

Earning Potential

50,000

Work from Office

Full Time

Min. 5 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 82% candidates in last 1 days

119 applicants

Benefits include: PF

Job Description

Planning and supervising changes and managing the daily operations of customer service. Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network communication.

Recording statistics, performance levels and feedback of clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes. Reviewing the staff’s performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query. Resolving escalations from other departments Responsible to monitor Key performance Indicators.

Responsible for corrective and Preventive action. Responsible to ensure Inspection and Correct response to the customer calls. To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorisations, Endorsements and Renewal of policies corporate Presentations. To ensure that TAT of ID cards and claims for designated Corporate are within the parameters defined. Retention of clients.

Job role

Work location

Aarpee Chamber, Marol Cooperative Industrial Estate Road, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Aarpee Chamber, Marol Cooperative Industrial Estate Road, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra, India

About company

Name

Medi Assist Insurance TPA Pvt Ltd

Address

Aarpee Chamber, Marol Cooperative Industrial Estate Road, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra, India

Job posted by Medi Assist Insurance TPA Pvt Ltd

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