CRM Manager
Medi Assist Insurance TPA Pvt Ltd
CRM Manager
Medi Assist Insurance TPA Pvt Ltd
Andheri East, Mumbai/Bombay
₹40,000 - ₹50,000 monthly
Fixed
₹40000 - ₹50000
Earning Potential
₹50,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 82% candidates in last 1 days
119 applicants
Benefits include: PF
Job Description
Planning and supervising changes and managing the daily operations of customer service. Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
Recording statistics, performance levels and feedback of clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes. Reviewing the staff’s performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query. Resolving escalations from other departments Responsible to monitor Key performance Indicators.
Responsible for corrective and Preventive action. Responsible to ensure Inspection and Correct response to the customer calls. To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorisations, Endorsements and Renewal of policies corporate Presentations. To ensure that TAT of ID cards and claims for designated Corporate are within the parameters defined. Retention of clients.
Job role
Work location
Aarpee Chamber, Marol Cooperative Industrial Estate Road, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Medi Assist Insurance TPA Pvt Ltd
Address
Aarpee Chamber, Marol Cooperative Industrial Estate Road, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra, India
Job posted by Medi Assist Insurance TPA Pvt Ltd
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