Customer Care

German Laundry Private Limited

Prabhadevi, Mumbai/Bombay

₹16,000 - ₹22,500 monthly*

Fixed

16000 - ₹20000

Average Incentives*

2,500

Earning Potential

22,500

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

14 applicants

Job Description

  • Helping customers with their questions, complaints, concerns, or issues with a product or service.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.


Customer Service Representative Requirements:

  • Diploma/Graduate, or equivalent.
  • Good Communication Skills, Active Listening and Patience.
  • Being able to listen attentively, convey information clearly, and use positive language.
  • Being able to think critically, identify issues quickly, and provide effective solutions.
  • Basic Computer Knowledge.
  • Experience working with customer support.

Job role

Work location

UNIT NO.19 KAMAT INDUSTRIAL ESTATE PRABHADEVI MUMBAI Prabhadevi, Mumbai/Bombay

Department

Retail & eCommerce

Role / Category

Retail Sales & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Skills

Customer service, Good Communication Skills, Customer retention, Product knowledge, Upselling, Sales operations, Sales Process Management, Customer relationship management, Customer relationship, Brainstorming

English level

Good (Intermediate / Advanced) English

Age limit

22 - 40 years

Gender

Any gender

About company

Name

German Laundry Private Limited

Address

UNIT NO.19 KAMAT INDUSTRIAL ESTATE PRABHADEVI MUMBAI Prabhadevi, Mumbai/Bombay

Job posted by German Laundry Private Limited

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