CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION

➢Making sure all the leads of the clients after placing orders are met.

➢Ensuring your existing clients are satisfied through after-sales service.

➢Always ask them for true feedback. ➢Servicing the client after receiving the order till the time of collection of payment. ➢Resolve the queries and questions of all the clients.

➢Give or support the participants/clients about company products or services. ➢Acting as a point of contact for complaints and escalating issues to the concern. ➢Understand client queries and solve them in any manner. Key skills for Client Relationship Management :

➢Polite disposition.

➢Ability of rigorous followup.

➢The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢Ability to understand the circumstances and act accordingly.

➢Proactive.

➢Thorough knowledge of products/services. ➢Always available on calls.