Customer Support Executive
Truemeds
Customer Support Executive
Truemeds
Powai, Mumbai/Bombay
₹13,000 - ₹22,000 monthly
Fixed
₹13000 - ₹22000
Earning Potential
₹22,000
Job Details
Interview Details
Job highlights
Fast HR reply
HR responded to 83% candidates in last 10 days
6 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
Designation - Customer Support Executive
Work Location - Gate No 2, Godrej & Boyce, 91 Springboard, Lal Bahadur Shastri Marg, Vikhroli West, Mumbai, Maharashtra 400079
Job Responsibilities:
● Respond promptly and courteously to customer inquiries via phone having 100% focus on
phone resolutions
● Having excellent verbal and written communication skills in Hindi & English is a mandatory
requirement
● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to
ensure customer satisfaction.
● Escalate complex or unresolved issues to the appropriate departments or supervisors within
specified timelines.
● Maintain accurate records of customer interactions and transactions in the CRM system.
● Collaborate with cross-functional teams to address customer problems and enhance the
overall customer experience.
● Show empathy and patience when dealing with customers, understanding their concerns
and providing reassurance.
● Handle upset customers professionally, de-escalate tense situations, and aim for positive
outcomes.
● Flexibility to work in shifts, including evenings, weekends, and holidays as required.
Job role
Work location
Powai, Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
bpo, Customer support, Outbound calling, Inbound calling, Telephonic support, Inbound calls, Domestic BPO, Inbound sales, Customer queries
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Truemeds
Address
Powai, Mumbai, Maharashtra, India
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