Customer Support Executive

Truemeds

Powai, Mumbai/Bombay

₹13,000 - ₹22,000 monthly

Fixed

13000 - ₹22000

Earning Potential

22,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 83% candidates in last 10 days

6 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Designation - Customer Support Executive


Work Location - Gate No 2, Godrej & Boyce, 91 Springboard, Lal Bahadur Shastri Marg, Vikhroli West, Mumbai, Maharashtra 400079


Job Responsibilities:


● Respond promptly and courteously to customer inquiries via phone having 100% focus on

phone resolutions

● Having excellent verbal and written communication skills in Hindi & English is a mandatory

requirement

● Efficiently handle and resolve customer escalations, complaints, issues, and concerns to

ensure customer satisfaction.

● Escalate complex or unresolved issues to the appropriate departments or supervisors within

specified timelines.

● Maintain accurate records of customer interactions and transactions in the CRM system.

● Collaborate with cross-functional teams to address customer problems and enhance the

overall customer experience.

● Show empathy and patience when dealing with customers, understanding their concerns

and providing reassurance.

● Handle upset customers professionally, de-escalate tense situations, and aim for positive

outcomes.

● Flexibility to work in shifts, including evenings, weekends, and holidays as required.

Job role

Work location

Powai, Mumbai, Maharashtra, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

bpo, Customer support, Outbound calling, Inbound calling, Telephonic support, Inbound calls, Domestic BPO, Inbound sales, Customer queries

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Truemeds

Address

Powai, Mumbai, Maharashtra, India

Job posted by Truemeds

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