Duties and Responsibilities: 

* Managing all reservations and big events bookings 

* Answering phones from customers professionally and responding to customer inquiries and complaints.

* Handling and resolving customer complaints regarding service/food etc.

* Providing customers with information about menus, group bookings etc.

* Creating end of day reports 

* Following up complicated customer calls where required.

* Managing all complaints (via Google, DMs, calls, emails).

* Reaching regular KPIs and maintaining service standards.

* Recording details of comments, enquiries, complaints, and actions taken.

* Managing administration, communicating, and coordinating with managers.