EV Service Advisor

2Coms Consulting Pvt Ltd.

Mumbai/Bombay

₹23,000 - ₹23,000 monthly

Fixed

23000 - ₹23000

Earning Potential

23,000

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Benefits include: PF, ESI (ESIC)

Job Description

We have an excellent opportunity for male candidates for the EV Service Advisor Role.


***SPOT JOINING***


About Client:


Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.


Role: EV Service Advisor



Roles & Responsibilities

 Service Advisor



Roles & Responsibilities



Customer Interaction & Requirements Gathering

• Greet customers and understand their service requirements.

• Manage service appointments, ensuring timely flow and reducing customer wait times.

• Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.


Job Card Creation & Workflow Coordination

• Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.

• Explain the work to be done to the customer, providing cost estimation and necessary information.

• Explain the jobs mentioned on the job card to the Lead Technician.

• Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.

• Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.


Customer Approvals & Communication

• Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.

• Maintain regular communication with customers, updating them on the progress of their vehicle service.


Issue Resolution & Upselling

• Address customer inquiries, concerns, and complaints promptly and professionally.

• Upsell additional services and products when appropriate.


Payment & Post-Service Engagement

• Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.

• Follow up with customers after service completion to ensure satisfaction and maintain records.

• Update customer feedback and escalate any unresolved complaints.


Vehicle Handover

• Handover the vehicle to the customer, explaining the jobs completed during the service




Skills Required Mandatory Skills


• Should have excellent communication, customer service skills & business acumen.

• Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge

• Ability to explain technical information to customers.

• Strong problem-solving and conflict resolution skills.

• Multitasking and time management abilities.

• Patience and empathy when dealing with customer concerns.

• IT or DMS working knowledge.

• Basic computer skills for data entry and documentation.


Preferable Skills - 2W EV Knowledge


• Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.

• Knowledge of wiring diagrams, sensor management, and electrical circuits.

• Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.

• Knowledge of CDC (Charging-discharging) working cycles.

• Experience with battery BMS, connector placement, controllers and cell rotation principles.








RequirementsExperience: Minimum 1.5 years of experience

Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical & electronic Engg.



BenefitsUpto 23000 CTC including PF+ ESIC

Job role

Work location

Mumbai, Maharashtra, India

Department

Maintenance Services

Role / Category

Service & Repair

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Skills

Equipment maintenance, Troubleshooting equipments, Servicing, Repairing, Equipment repairing, Service maintenance

English level

Basic English

Degree/ Specialisation

Any Dual Degree (BE/B.Tech + ME/ M.Tech), Any BE/B.Tech, Any PG Diploma (Atleast one)

Gender

Any gender

About company

Name

2Coms Consulting Pvt Ltd.

Address

Mumbai, Maharashtra, India

Job posted by 2Coms Consulting Pvt Ltd.

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