·        Position : Ushers (Museum Experience Associates)

·        Location :- Victoria House, Ranwar, Lower Parel, Mumbai, Maharashtra 400013.

Guest experience and visitor engagement service

●       Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.

●       Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.

●       Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction.

●       Contribute to a positive, team-based, and guest-first centric culture.

●       Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.

●       Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.

●       Comfortably facilitate and manage exhibits spaces and components.

●       Collect and communicate guests' feedback and suggestions.

●       Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials.

Exhibit area & Knowledge

●       Have an honest and comprehensive understanding of MuSo’s philosophy and developmental, pedagogical, and other learning objectives

●       Develop a deep understanding of the learning opportunities for each exhibit and entire gallery as well

●       Understand and stay current with the exhibit and program initiatives

●       Participate in training programs designed to enhance interaction with guests.

●       Working collaboratively with other museum staff to ensure the smooth operation of the facility (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc.)

●       Keeping the inventory records of consumables & props used in the exhibits

●       Promoting museum memberships, special offers, and merchandise to visitors.

 Schools, Events & Workshops

●       Conducting scheduled educational programs, workshops, or demonstrations that align with the museum's mission and educational goals.

●       Manage groups of children from schools, birthday parties and other special activities.