IT Service Cordinator

Bitsy Infotech

Borivali West, Mumbai/Bombay

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 5 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 96% candidates in last 10 days

33 applicants

Benefits include: PF

Job Description

IT Service Coordinator .

We are seeking a motivated and detail-oriented Service Coordinator with 4-5 years of experience in IT services. The ideal candidate will play a crucial role in managing service delivery, ensuring client satisfaction, and coordinating internal teams to meet service objectives.

Key Responsibilities:

· Act as the primary point of contact for clients regarding service inquiries and issues.

· Coordinate and oversee service requests, ensuring timely and effective resolution.

· Collaborate with technical teams to schedule and prioritize service delivery.

· Maintain accurate records of service requests and client interactions using CRM

· Monitor service performance metrics and prepare reports for management.

· Assist in the development and implementation of service improvement initiatives.

· Provide training and support to clients on service-related issues and software usage.

· Liaise with vendors and third-party service providers as needed.

· Ensure compliance with service level agreements (SLAs) and company policies.

 

Qualifications:

  • Bachelor’s degree in IT, Business Administration, or a related field.
  • 4-5 years of experience in a service coordination or similar role within the IT services industry.
  • Strong understanding of IT service management ,principles and frameworks
  • Excellent communication and interpersonal skills.
  • Proficient in using service management tools
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

 

Job Requirements


Able to Multitask and handle multiple projects/ clients

Should be able to plan, assign work as per priority

Should be flexible in terms of timing and able to handle work pressure

Should keep oneself updated with IT technology and continue learning and upgrading own skills

Act as a Team Leader and have people Management Skills

Should be able to create Reports and Analyze data to improve Efficiency of process & work

Should have a keen eye for detail and will be required to do regular Audits

Manage Manpower and should also have negotiation & convincing skills 

Job role

Work location

201 -202, Dharamkshetra CHS, near amba mata mandir, Facyor lane, shimpoli, Borivali west, Mumbai -400092.

Department

IT & Information Security

Role / Category

IT Infrastructure Services

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

Past role/category experience

Technology / IT Project Management, IT Infrastructure Services

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Bitsy Infotech

Address

201 -202, Dharamkshetra CHS, near amba mata mandir, Facyor lane, shimpoli, Borivali west, Mumbai -400092.

Job posted by Bitsy Infotech

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