IT Service Cordinator
Bitsy Infotech
IT Service Cordinator
Bitsy Infotech
Borivali West, Mumbai/Bombay
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 96% candidates in last 10 days
33 applicants
Benefits include: PF
Job Description
IT Service Coordinator .
We are seeking a motivated and detail-oriented Service Coordinator with 4-5 years of experience in IT services. The ideal candidate will play a crucial role in managing service delivery, ensuring client satisfaction, and coordinating internal teams to meet service objectives.
Key Responsibilities:
· Act as the primary point of contact for clients regarding service inquiries and issues.
· Coordinate and oversee service requests, ensuring timely and effective resolution.
· Collaborate with technical teams to schedule and prioritize service delivery.
· Maintain accurate records of service requests and client interactions using CRM
· Monitor service performance metrics and prepare reports for management.
· Assist in the development and implementation of service improvement initiatives.
· Provide training and support to clients on service-related issues and software usage.
· Liaise with vendors and third-party service providers as needed.
· Ensure compliance with service level agreements (SLAs) and company policies.
Qualifications:
- Bachelor’s degree in IT, Business Administration, or a related field.
- 4-5 years of experience in a service coordination or similar role within the IT services industry.
- Strong understanding of IT service management ,principles and frameworks
- Excellent communication and interpersonal skills.
- Proficient in using service management tools
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong analytical and problem-solving skills.
Job Requirements
Able to Multitask and handle multiple projects/ clients
Should be able to plan, assign work as per priority
Should be flexible in terms of timing and able to handle work pressure
Should keep oneself updated with IT technology and continue learning and upgrading own skills
Act as a Team Leader and have people Management Skills
Should be able to create Reports and Analyze data to improve Efficiency of process & work
Should have a keen eye for detail and will be required to do regular Audits
Manage Manpower and should also have negotiation & convincing skills
Job role
Work location
201 -202, Dharamkshetra CHS, near amba mata mandir, Facyor lane, shimpoli, Borivali west, Mumbai -400092.
Department
IT & Information Security
Role / Category
IT Infrastructure Services
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
Past role/category experience
Technology / IT Project Management, IT Infrastructure Services
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Bitsy Infotech
Address
201 -202, Dharamkshetra CHS, near amba mata mandir, Facyor lane, shimpoli, Borivali west, Mumbai -400092.
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