---

### **Job Title**: IT Support Engineer (L1/L2)

### **Location**: Mumbai

### **Job Type**: Full-time

### **Roles & Responsibilities**:

- **Network Management**: 

  - Monitoring and managing switches, routers, access points, and network devices.

  - Troubleshooting network issues and ensuring minimal downtime.

- **Hardware & Device Support**:

  - Installation, maintenance, and support of desktops, laptops, and POS systems.

  - Printer management, including troubleshooting and resolving issues.

  - Barcode scanner and CCTV management.

- **Incident Management**:

  - Monitoring IT systems, detecting issues, and resolving incidents promptly.

  - Logging incidents, tracking through resolution, and ensuring timely reporting.

- **Firmware and Software Updates**:

  - Coordinating updates, installations, and configurations for hardware/software.

  - Obtaining approval for new IP creations, firmware updates, and installations as needed.

- **User Support**:

  - Providing technical support and guidance to users on IT-related issues.

  - Offering on-site support for stores and