Telesales Executive

Athena Bpo Private Limited

Andheri East, Mumbai/Bombay

₹13,500 - ₹20,000 monthly

Fixed

13500 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

8 applicants

Job Description

Job Title: Telecaller

Location: Powai, Andheri East, Mumbai, Maharashtra

Company: Athena BPO

Salary: 13k- 21k

Working Days: Monday-Saturday

Shift: 9.30am-6.30pm.

Age: 18 to 35


About Us: Athena BPO is a leading Business Process Outsourcing company dedicated to providing top-notch customer support and operational solutions. We pride ourselves on our commitment to excellence and our dynamic work environment.

Position Overview: We are seeking enthusiastic and results-driven Telecallers to join our team in Mumbai. As a Telecaller, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about our services, and ensuring high levels of customer satisfaction.


Key Responsibilities:

  • Outbound Calls: Make outbound calls to potential customers, conduct surveys, or follow up on leads.
  • Inbound Calls: Answer incoming calls, assist customers with inquiries, resolve issues, and provide information about products or services.
  • Customer Service: Maintain a high standard of customer service and professionalism during all interactions.
  • Database Management: Update and maintain accurate records in the customer database.
  • Sales Support: Assist in achieving sales targets by effectively promoting our services and generating leads.
  • Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.


Qualifications:

  • Education: High School Diploma or equivalent; Bachelor’s degree is a plus.
  • Experience: Previous experience in telecalling, customer service, or sales is preferred but not required.
  • Skills: Excellent communication skills (both verbal and written), strong interpersonal skills, and the ability to handle objections professionally.
  • Language Proficiency: Good in English; proficiency in Hindi or Marathi is an added advantage.
  • Computer Skills: Basic knowledge of MS Office and experience with CRM software is beneficial.


Personal Attributes:

  • Customer-Centric: Strong focus on delivering excellent customer service.
  • Persuasive: Ability to engage with customers and persuade them effectively.
  • Organized: Good organizational skills and attention to detail.
  • Team Player: Ability to work well in a team environment.



Benefits:

  • Competitive Salary: Attractive salary package based on experience.
  • Incentives: Performance-based incentives and bonuses.
  • Training: Comprehensive training program to help you excel in your role.
  • Career Growth: Opportunities for career advancement within the company.
  • Work Environment: Friendly and supportive work culture.


Job role

Work location

Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Telesales, Inside Sales

Skills

Customer service, Lead Generation, Cold Calling, Negotiation skills, Telemarketing, Cross selling, Telesales, Objection handling, Customer relationship, Business development

English level

Basic English

Regional language

Fluent in speaking Hindi

Age limit

18 - 32 years

Gender

Any gender

About company

Name

Athena Bpo Private Limited

Address

Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay

Job posted by Athena Bpo Private Limited

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