Telesales Executive

Athena Bpo Private Limited

Andheri East, Mumbai/Bombay

₹13,500 - ₹20,000 monthly

Fixed

13500 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

6 applicants

Job Description

Job Title: Telecaller

Location: Powai, Andheri East, Mumbai, Maharashtra

Company: Athena BPO

Salary: 13k- 21k

Working Days: Monday-Saturday

Shift: 9.30am-6.30pm.

Age: 18 to 35


About Us: Athena BPO is a leading Business Process Outsourcing company dedicated to providing top-notch customer support and operational solutions. We pride ourselves on our commitment to excellence and our dynamic work environment.

Position Overview: We are seeking enthusiastic and results-driven Telecallers to join our team in Mumbai. As a Telecaller, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about our services, and ensuring high levels of customer satisfaction.


Key Responsibilities:

  • Outbound Calls: Make outbound calls to potential customers, conduct surveys, or follow up on leads.
  • Inbound Calls: Answer incoming calls, assist customers with inquiries, resolve issues, and provide information about products or services.
  • Customer Service: Maintain a high standard of customer service and professionalism during all interactions.
  • Database Management: Update and maintain accurate records in the customer database.
  • Sales Support: Assist in achieving sales targets by effectively promoting our services and generating leads.
  • Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.


Qualifications:

  • Education: High School Diploma or equivalent; Bachelor’s degree is a plus.
  • Experience: Previous experience in telecalling, customer service, or sales is preferred but not required.
  • Skills: Excellent communication skills (both verbal and written), strong interpersonal skills, and the ability to handle objections professionally.
  • Language Proficiency: Good in English; proficiency in Hindi or Marathi is an added advantage.
  • Computer Skills: Basic knowledge of MS Office and experience with CRM software is beneficial.


Personal Attributes:

  • Customer-Centric: Strong focus on delivering excellent customer service.
  • Persuasive: Ability to engage with customers and persuade them effectively.
  • Organized: Good organizational skills and attention to detail.
  • Team Player: Ability to work well in a team environment.


Benefits:

  • Competitive Salary: Attractive salary package based on experience.
  • Incentives: Performance-based incentives and bonuses.
  • Training: Comprehensive training program to help you excel in your role.
  • Career Growth: Opportunities for career advancement within the company.
  • Work Environment: Friendly and supportive work culture.

Job role

Work location

Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Telesales, Inside Sales

Skills

Customer service, Lead Generation, Cold Calling, Negotiation skills, Telemarketing, Cross selling, Telesales, Objection handling, Customer relationship, Business development

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 32 years

Gender

Any gender

About company

Name

Athena Bpo Private Limited

Address

Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay

Job posted by Athena Bpo Private Limited

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