Telesales Executive
Athena Bpo Private Limited
Telesales Executive
Athena Bpo Private Limited
Andheri East, Mumbai/Bombay
₹13,500 - ₹20,000 monthly
Fixed
₹13500 - ₹20000
Earning Potential
₹20,000
Job Details
Interview Details
Job highlights
6 applicants
Job Description
Job Title: Telecaller
Location: Powai, Andheri East, Mumbai, Maharashtra
Company: Athena BPO
Salary: 13k- 21k
Working Days: Monday-Saturday
Shift: 9.30am-6.30pm.
Age: 18 to 35
About Us: Athena BPO is a leading Business Process Outsourcing company dedicated to providing top-notch customer support and operational solutions. We pride ourselves on our commitment to excellence and our dynamic work environment.
Position Overview: We are seeking enthusiastic and results-driven Telecallers to join our team in Mumbai. As a Telecaller, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing information about our services, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Outbound Calls: Make outbound calls to potential customers, conduct surveys, or follow up on leads.
- Inbound Calls: Answer incoming calls, assist customers with inquiries, resolve issues, and provide information about products or services.
- Customer Service: Maintain a high standard of customer service and professionalism during all interactions.
- Database Management: Update and maintain accurate records in the customer database.
- Sales Support: Assist in achieving sales targets by effectively promoting our services and generating leads.
- Feedback Collection: Gather customer feedback and report it to the relevant departments for continuous improvement.
Qualifications:
- Education: High School Diploma or equivalent; Bachelor’s degree is a plus.
- Experience: Previous experience in telecalling, customer service, or sales is preferred but not required.
- Skills: Excellent communication skills (both verbal and written), strong interpersonal skills, and the ability to handle objections professionally.
- Language Proficiency: Good in English; proficiency in Hindi or Marathi is an added advantage.
- Computer Skills: Basic knowledge of MS Office and experience with CRM software is beneficial.
Personal Attributes:
- Customer-Centric: Strong focus on delivering excellent customer service.
- Persuasive: Ability to engage with customers and persuade them effectively.
- Organized: Good organizational skills and attention to detail.
- Team Player: Ability to work well in a team environment.
Benefits:
- Competitive Salary: Attractive salary package based on experience.
- Incentives: Performance-based incentives and bonuses.
- Training: Comprehensive training program to help you excel in your role.
- Career Growth: Opportunities for career advancement within the company.
- Work Environment: Friendly and supportive work culture.
Job role
Work location
Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Telesales, Inside Sales
Skills
Customer service, Lead Generation, Cold Calling, Negotiation skills, Telemarketing, Cross selling, Telesales, Objection handling, Customer relationship, Business development
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Athena Bpo Private Limited
Address
Powai, Andheri East, Mumbai, Maharashtra Andheri East, Mumbai/Bombay
Job posted by Athena Bpo Private Limited
Show all