Customer Care Executive
Pay Point India Pvt Ltd
Customer Care Executive
Pay Point India Pvt Ltd
Mira-Bhayandar, Mumbai Metropolitan Region
₹10,000 - ₹18,000 monthly
Fixed
₹10000 - ₹18000
Earning Potential
₹18,000
Job Details
Interview Details
Job highlights
33 applicants
Benefits include: PF, Mobile Allowance
Job Description
Key Responsibilities:
1. Respond to customer inquiries via phone, email, chat, or social media.
2. Resolve customer complaints and issues in a fair and timely manner.
3. Provide product or service information to customers.
4. Troubleshoot and resolve technical issues.
5. Escalate complex issues to senior representatives or other teams as needed.
6. Document customer interactions in our CRM system.
7. Meet or exceed customer satisfaction and performance targets.
8. Collaborate with internal teams to resolve customer issues.
9. Stay up-to-date on product knowledge and company policies.
10. Participate in training and coaching to improve skills and performance.
Job role
Work location
401-402, 4th Floor, Sai Arpan Bldg, Near Railway Station, Mira Road(East), Landmark - P.G Vora High School District - Thane - 401107 Contact Person : Harmanpreet Kaur Mira-Bhayandar, Mumbai Metropolitan Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Basic English
Age limit
20 - 29 years
Gender
Any gender
About company
Name
Pay Point India Pvt Ltd
Address
401-402, 4th Floor, Sai Arpan Bldg, Near Railway Station, Mira Road(East), Landmark - P.G Vora High School District - Thane - 401107 Contact Person : Harmanpreet Kaur Mira-Bhayandar, Mumbai Metropolitan Region
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