Receptionist / Front Office Executive

Hotel Merakee

Mira-Bhayandar, Mumbai Metropolitan Region

₹16,000 - ₹22,000 monthly*

Fixed

16000 - ₹20000

Average Incentives*

2,000

Earning Potential

22,000

You can earn more incentive if you perform well

Work from Office

Full Time

Night Shift

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

114 applicants

Benefits include: Overtime Pay, Flexible Working Hours, Food/Meals, Accommodation

Job Description

Job Description: Front Office Receptionist (Hotel)


Position Summary:

The Front Office Receptionist serves as the first point of contact for hotel guests, providing excellent customer service and ensuring a smooth check-in and check-out process. This role requires professionalism, effective communication, and attention to detail to ensure a positive guest experience.


Key Responsibilities:


1. Guest Services:

• Greet guests warmly upon arrival and departure.

• Handle check-in and check-out procedures efficiently.

• Assist guests with inquiries about the hotel, local attractions, and services.

• Manage guest complaints and resolve issues promptly, escalating to management when necessary.

2. Reservations and Room Assignments:

• Process room reservations and updates in the hotel’s property management system.

• Assign rooms according to guest preferences and availability.

3. Communication and Coordination:

• Liaise with other departments (housekeeping, maintenance, etc.) to meet guest requests.

• Answer and manage phone calls, emails, and messages effectively.

4. Financial Transactions:

• Handle cash, credit card, and digital payments accurately.

• Generate invoices and maintain accurate billing records.

5. Administrative Tasks:

• Maintain a clean and organized front desk area.

• Ensure guest records are up to date and confidential.

• Prepare daily reports and logs for management.


Skills and Qualifications:


• High school diploma or equivalent (additional hospitality certification is a plus).

• Proven experience in a front desk or customer-facing role (preferably in a hotel).

• Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.

• Strong interpersonal and communication skills.

• Ability to handle multiple tasks and work under pressure.

• Professional appearance and demeanor.

• Fluency in English; additional languages are a plus.


Work Environment:


• Shifts may include weekends, holidays, and evenings.

• Primarily stationed at the front desk, with some movement around the hotel for guest support.


This role is vital to ensuring guest satisfaction and fostering a welcoming environment that reflects the hotel’s standards of excellence.


Job role

Work location

Hotel merakee Opp Delhi Darbar Near Daras Dhaba Kashimira, Highway, East, Mira Road, Mira Bhayandar, Maharashtra 401107, India Mira-Bhayandar, Mumbai Metropolitan Region

Department

Admin / Back Office / Computer Operator

Role / Category

Front Office / Receptionist

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Past role/category experience

Front Office / Receptionist, Front Office & Guest Services, Admin Management, Hospitality Management

Skills

Customer service, Good Communication Skills, Customer satisfaction, Business communication, Email management, Inbound calling, Call handling, Front desk, Front office operation, Scheduling appointment

English level

Basic English

Age limit

24 - 50 years

Gender

Male

About company

Name

Hotel Merakee

Address

Hotel merakee Opp Delhi Darbar Near Daras Dhaba Kashimira, Highway, East, Mira Road, Mira Bhayandar, Maharashtra 401107, India Mira-Bhayandar, Mumbai Metropolitan Region

Job posted by Hotel Merakee

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