Receptionist / Front Office Executive
Hotel Merakee
Receptionist / Front Office Executive
Hotel Merakee
Mira-Bhayandar, Mumbai Metropolitan Region
₹16,000 - ₹22,000 monthly*
Fixed
₹16000 - ₹20000
Average Incentives*
₹2,000
Earning Potential
₹22,000
You can earn more incentive if you perform well
Job Details
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114 applicants
Benefits include: Overtime Pay, Flexible Working Hours, Food/Meals, Accommodation
Job Description
Job Description: Front Office Receptionist (Hotel)
Position Summary:
The Front Office Receptionist serves as the first point of contact for hotel guests, providing excellent customer service and ensuring a smooth check-in and check-out process. This role requires professionalism, effective communication, and attention to detail to ensure a positive guest experience.
Key Responsibilities:
1. Guest Services:
• Greet guests warmly upon arrival and departure.
• Handle check-in and check-out procedures efficiently.
• Assist guests with inquiries about the hotel, local attractions, and services.
• Manage guest complaints and resolve issues promptly, escalating to management when necessary.
2. Reservations and Room Assignments:
• Process room reservations and updates in the hotel’s property management system.
• Assign rooms according to guest preferences and availability.
3. Communication and Coordination:
• Liaise with other departments (housekeeping, maintenance, etc.) to meet guest requests.
• Answer and manage phone calls, emails, and messages effectively.
4. Financial Transactions:
• Handle cash, credit card, and digital payments accurately.
• Generate invoices and maintain accurate billing records.
5. Administrative Tasks:
• Maintain a clean and organized front desk area.
• Ensure guest records are up to date and confidential.
• Prepare daily reports and logs for management.
Skills and Qualifications:
• High school diploma or equivalent (additional hospitality certification is a plus).
• Proven experience in a front desk or customer-facing role (preferably in a hotel).
• Proficiency in hotel management software (e.g., Opera, PMS) and basic computer skills.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Professional appearance and demeanor.
• Fluency in English; additional languages are a plus.
Work Environment:
• Shifts may include weekends, holidays, and evenings.
• Primarily stationed at the front desk, with some movement around the hotel for guest support.
This role is vital to ensuring guest satisfaction and fostering a welcoming environment that reflects the hotel’s standards of excellence.
Job role
Work location
Hotel merakee Opp Delhi Darbar Near Daras Dhaba Kashimira, Highway, East, Mira Road, Mira Bhayandar, Maharashtra 401107, India Mira-Bhayandar, Mumbai Metropolitan Region
Department
Admin / Back Office / Computer Operator
Role / Category
Front Office / Receptionist
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Past role/category experience
Front Office & Guest Services, Admin Management, Front Office / Receptionist, Hospitality Management
Skills
Customer service, Good Communication Skills, Customer satisfaction, Business communication, Email management, Inbound calling, Call handling, Front desk, Front office operation, Scheduling appointment
English level
Basic English
Age limit
24 - 50 years
Gender
Male
About company
Name
Hotel Merakee
Address
Hotel merakee Opp Delhi Darbar Near Daras Dhaba Kashimira, Highway, East, Mira Road, Mira Bhayandar, Maharashtra 401107, India Mira-Bhayandar, Mumbai Metropolitan Region
Job posted by Hotel Merakee
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