Job Title: Teller/Caller

Location: Muzaffarpur

Company: Aarya Propertes

Job Type: Full-Time

Job Summary:We are looking for a reliable and customer-focused Teller/Caller to join our team. This dual-role position combines customer service skills with strong communication abilities to assist clients and help maintain the smooth operations of our front-end services. As a Teller, you will handle transactions, process customer requests, and ensure accuracy in all financial activities. As a Caller, you will engage with customers over the phone, providing them with information, answering inquiries, and promoting services.

• Key Responsibilities:
• Teller Duties:

• Process financial transactions such as deposits, withdrawals, and loan payments.
• Ensure accuracy and compliance with all company policies and regulations.
• Balance cash drawers and resolve discrepancies.
• Assist customers with account-related questions and requests.
• Cross-sell financial products and services when appropriate.
• Caller Duties:
• 
  
• Make outbound calls to existing and potential customers.
• Provide product information and promote services.
• Answer incoming calls and address customer inquiries in a friendly, professional manner.
• Schedule appointments, follow up on leads, and maintain a database of customer interactions.
• Resolve customer complaints and escalate issues when necessary.
• Skills and Qualifications:Previous experience in customer service, banking, or a call center environment is preferred.
• Strong communication skills, both verbal and written.
• Attention to detail and ability to handle cash with accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computer systems, including CRM software and Microsoft Office Suite.
• A positive, can-do attitude with a focus on customer satisfaction.
• Educational Requirements: High school diploma or equivalent; associate degree or higher preferred.
• Work Environment: Fast-paced, customer-oriented environment.
• Regular interaction with customers via phone and in person.
• Standard working hours, with potential for occasional overtime.