Customer Care Executive
Conneqt Business Solutions
Customer Care Executive
Conneqt Business Solutions
Airoli, Navi Mumbai
₹15,000 - ₹19,000 monthly
Fixed
₹15000 - ₹19000
Earning Potential
₹19,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
111 applicants
Benefits include: PF, Health Insurance
Job Description
Broad Responsibilities/ Major Deliverables:
· Taking/Handling Inbound Customer calls, Outbound calls,
· Listening to and understanding the customer’s requirements
· Provide product / service details & benefits to Customers
· Providing end to end solutions to the customer
· Asking the correct questions – probing and prompting the customer wherever required
· Timely and accurate capturing all the information given by the customer
· Timely follow up with Brands as per Escalation matrix till closure
· Staying current with knowledge of products/ processes & services offered by the client · Ensure full adherence to all the quality parameters and SOP · Cooperate with other Team members, SMEs and Team Leaders. · Ensure 100% adherence to schedule
· Escalating the call to the team leader / manager, wherever desirable
· Handling irate / demanding customers where necessary, in a tactical manner
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MINIMUM SKILLS REQUIRED:
Qualifications
Requires a minimum of 10+2 or HSC or Graduate
Experience
Fresher’s/0-6 months in service industry
Age
18 years onwards
Technical Skills
Good Typing Skills -
Min of 15 WPM /75 % Accuracy
adept at operating computers & familiarity with Internet is desired
Aptitude
Process orientation, Systems thinking.
Key Competencies
Average/ Good communication skills depending on process, have pleasing telephone etiquettes, Customer focus, and willingness to learn.
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LANGUAGE SPECIFICATION: English & Hindi in general and the local language of that particular region
Job role
Work location
Conneqt Business Solutions 1st Floor B wing, Reliable Tech Park, Airoli Airoli, Navi Mumbai
Department
Customer Support
Role / Category
Customer Support - Non Voice
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - Non Voice, Customer Support - International Voice Process
English level
Basic English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Conneqt Business Solutions
Address
Conneqt Business Solutions 1st Floor B wing, Reliable Tech Park, Airoli Airoli, Navi Mumbai
Job posted by Conneqt Business Solutions
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