Customer Support Operational Manager
Icici Lombard
Customer Support Operational Manager
Icici Lombard
Vashi, Navi Mumbai
₹20,000 - ₹41,000 monthly
Fixed
₹20000 - ₹41000
Earning Potential
₹41,000
Job Details
Interview Details
Job highlights
35 applicants
Benefits include: Annual Bonus, PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working days
Job Description
Job Title Escalations Team Member (Operations Manager)
Job Responsibility - To handle and resolve customer grievances received from senior management, website grievance redressal channel and IRDA
Reporting Relationship toManager – Customer Support
Job Profile
* Needs to manage customer complaints escalated to senior management, website grievance redressal channel and IRDA
§ Should be able to coordinate with different teams and resolve complaints within TATs prescribed
§ Should be comfortable and confident when interacting with senior officials of different teams whose intervention might be required in the course of resolution.
§ Must necessarily get into transactions and bring about the sense of urgency that is required for resolving escalated cases.
§ Should be able to identify and highlight process gaps found in the course of resolution (essentially meaning should be hands on in doing a detailed root cause analysis & manage the fix as well)
§ Maintain MIS and do analysis, prepare customized analytical reports
§ Should have good oral and written communication skills. Should have good presentation skills.
§ Must be proficient in English.
Location - Mumbai
Education - Graduate / Post Graduate / MBA (Any discipline)
Preferred Experience profileMinimum 2 years experience in customer service profile. Out of this 1 year/6 months mandatory - insurance industry experience
Personality Traits
Excellent communication skills, ability to handle sensitive situations, strong interpersonal skills, eye for detail
GradeV-A / V-B
Job role
Work location
Vashi, Navi Mumbai, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Administration, Customer support, Team handling, Team leading
English level
Good (Intermediate / Advanced) English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Icici Lombard
Address
Vashi, Navi Mumbai, Maharashtra, India
Job posted by Icici Lombard
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