Call Center Executive

ABPK ODiGiTEL

Paschim Vihar, New Delhi

₹14,000 - ₹22,000 monthly*

Fixed

14000 - ₹20000

Average Incentives*

2,000

Earning Potential

22,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

No English Required

Job Details

Interview Details

Job highlights

Urgently hiring

91 applicants

Benefits include: Annual Bonus, Health Insurance, Food/Meals

Job Description

Responsibilities:


Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Job role

Work location

RZA32 NIHAL VIHAR Paschim Vihar, New Delhi

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended

Skills

Customer support, Customer complaints, Optical fiber connectivity, Customer documentation, Telecom, Customer care, Customer queries, Broadband servicing, Customer Grievance Handling, Customer Query Resolution

English level

No English Required

Age limit

23 - 30 years

Gender

Female

About company

Name

ABPK ODiGiTEL

Address

RZA32 NIHAL VIHAR Paschim Vihar, New Delhi

Job posted by ABPK ODiGiTEL

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