Call Center Executive
ABPK ODiGiTEL
Call Center Executive
ABPK ODiGiTEL
Paschim Vihar, New Delhi
₹14,000 - ₹22,000 monthly*
Fixed
₹14000 - ₹20000
Average Incentives*
₹2,000
Earning Potential
₹22,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
Urgently hiring
91 applicants
Benefits include: Annual Bonus, Health Insurance, Food/Meals
Job Description
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job role
Work location
RZA32 NIHAL VIHAR Paschim Vihar, New Delhi
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
Customer support, Customer complaints, Optical fiber connectivity, Customer documentation, Telecom, Customer care, Customer queries, Broadband servicing, Customer Grievance Handling, Customer Query Resolution
English level
No English Required
Age limit
23 - 30 years
Gender
Female
About company
Name
ABPK ODiGiTEL
Address
RZA32 NIHAL VIHAR Paschim Vihar, New Delhi
Job posted by ABPK ODiGiTEL
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