Customer Service Executive
Knab Finance Advisors
Customer Service Executive
Knab Finance Advisors
Hauz Khas, New Delhi
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
95 applicants
Benefits include: PF, Laptop
Job Description
About Us: Abhi Loan is a leading Non-Banking Financial Company (NBFC) dedicated to providing innovative financial solutions to individuals and businesses. Committed to excellence, we are looking for a dynamic individual to join our team as an Operations Customer Service.
Key Responsibilities:
Customer Interaction:
- Respond promptly and professionally to customer inquiries through various channels, such as phone, email, and chat.
- Provide clear and comprehensive information about Abhi Loan products, application procedures, and account details.
- Address customer concerns and resolve issues in a timely and efficient manner.
- Answering all queries and questions regarding the company and product.
- Understanding customers’ requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
Documentation and Record Keeping:
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Ensure proper documentation of loan files, adhering to organizational and regulatory guidelines.
- Work closely with other departments to streamline and improve documentation processes.
Qualifications:
- Bachelor’s degree in any related field.
- Customer Service experience
- Proven experience in customer service, preferably in the financial services industry.
- Familiarity with NBFC operations and loan processing.
- Strong communication and interpersonal skills.
- Attention to detail and the ability to handle sensitive information with confidentiality.
- Knowledge of regulatory requirements related to NBFC operations.
Job role
Work location
A 31, Hauz Khas New Delhi -110016 Hauz Khas, New Delhi
Department
Customer Support
Role / Category
Customer Support - Service Delivery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
Past role/category experience
Customer Support - Service Delivery, Customer Success
Skills
Customer support, Email support, Chat support, Telephonic support, Customer care, Service delivery, Customer inquiries, Customer queries
English level
Good (Intermediate / Advanced) English
Age limit
20 - 30 years
Gender
Any gender
About company
Name
Knab Finance Advisors
Address
A 31, Hauz Khas New Delhi -110016 Hauz Khas, New Delhi
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