Customer Support Executive

About the Role: We seek a LinkedIn Marketing / Customer Support Executive for a non-voice process. The role focuses on researching potential clients, engaging them through LinkedIn messaging, and coordinating meetings. Strong LinkedIn marketing skills, content management, and accurate record-keeping are essential to ensure effective communication and successful lead generation.

Job Title: LinkedIn Executive/ Customer Support Executive

Type: Full-time/ On-site

Experience: 0-2yrs

Key Responsibilities:

• Prospect Research: Conduct thorough research using LinkedIn and search engines to create targeted lists of prospects that align with the client’s ideal customer profile.
• Trend Monitoring: Stay updated on LinkedIn prospecting trends.
• Outreach and Engagement: Reach out to identify prospects on LinkedIn through personalized messaging and consistent follow-ups.
• Meeting Coordination: Schedule and arrange meetings with qualified prospects via LinkedIn and Email, ensuring all meetings are well-coordinated and communicated to both prospects and clients.
• Record Keeping: Maintain detailed records of all interactions and follow-ups for effective lead management.
• Daily Prospecting: Conduct daily searches to identify potential connections and opportunities. Maintain a list of accepted connections and monitor resulting meetings and conversations.
• Team Communication: Facilitate clear and effective communication within the team, ensuring that everyone is aligned with the LinkedIn management strategy.

Skills and Qualifications:

• Communication: Excellent written and verbal communication skills in English, with the ability to converse confidently via chat, email, and phone.
• LinkedIn Expertise: In-depth knowledge of LinkedIn marketing strategies, tools, and best practices.
• Follow-up Skills: Strong follow-up capabilities to ensure better lead conversion.
• Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Content Management: Experience in managing LinkedIn content and ensuring consistent posting.
• Key Account Management: Experience in key account management is a plus, with the ability to manage client relationships effectively.

Benefits:

• Competitive salary.
• Opportunities for professional growth and development.
• Dynamic and supportive work environment.
• Flexible work arrangements (if applicable)

Working Days & Timings: Monday to Saturday & 9:30AM to 6:30PM

Job Location: Shalimar Bagh, New Delhi

Our Website: www.rpxl.com