Customer Support Executive

Ibrat Innovations Opc

Hauz Khas, New Delhi

₹12,000 - ₹15,000 monthly

Fixed

12000 - ₹15000

Earning Potential

15,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

200+ applicants

Benefits include: PF

Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Job role

Work location

T74, 4th floor, Hauz Khas Village, Above JD Institute of Fashion Technology New Delhi 110016 IIT Delhi, Delhi-NCR

Department

Customer Support

Role / Category

Customer Support - Non Voice

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - Non Voice, Customer Support - Non Voice / Chat

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

T74, 4th floor, Hauz Khas Village, Above JD Institute of Fashion Technology New Delhi 110016

About company

Name

Ibrat Innovations Opc

Address

T74, 4th floor, Hauz Khas Village, Above JD Institute of Fashion Technology New Delhi 110016 IIT Delhi, Delhi-NCR

Job posted by Ibrat Innovations Opc

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