The Ecommerce Assistant Manager plays a key role in supporting the day-to-day operations and growth of our online store. This role involves managing ecommerce platforms, optimizing product listings, analyzing sales data, coordinating with cross-functional teams, and ensuring a seamless online shopping experience for our customers. The ideal candidate is a detail-oriented, data-driven individual with a passion for ecommerce and digital marketing.

Key Responsibilities Ecommerce Operations:

• Manage and update product listings, descriptions, pricing, and images across ecommerce platforms.
• Monitor website performance, troubleshoot technical issues, and coordinate with IT or third-party vendors to resolve them.
• Oversee order processing, inventory management, and shipping logistics to ensure timely and accurate fulfillment.

Sales and Performance Analysis:

• Track and analyze ecommerce metrics, including traffic, conversion rates, sales performance, and customer behavior.
• Prepare regular performance reports and recommend actionable strategies to improve key metrics.
• Identify opportunities to enhance revenue, such as upselling, cross-selling, and promotional campaigns.

Customer Experience:

• Monitor and respond to customer inquiries, reviews, and feedback promptly and professionally.
• Collaborate with customer service teams to improve satisfaction and resolve escalated issues.