Job Summary:

The Senior tele caller is responsible for all aspects of the admissions process, a critical touchpoint for prospective students and will be focused on achieving sales targets, revenue generation, and ensuring customer satisfaction through effective outbound and cold calls.

Key Responsibilities:

Pre-Sales:

• Conduct initial outreach to prospective students via email, phone, and social media channels.
• Qualify leads and assess the needs and preferences of potential students.

Post-Sales:

• Facilitate the onboarding process for new students.
• Follow up with enrolled students to ensure satisfaction and address any concerns.

Demo Scheduling:

• Coordinate with academic departments to schedule course demos for interested students.
• Follow-up post-demo to gather feedback and answer any questions.

Targets Achieving:

• Meet or exceed monthly and annual sales targets.
• Continuously monitor performance metrics and adjust tactics as necessary.

Follow-Up Outbound Calls:

• Regularly follow up with leads and opportunities in the sales pipeline.
• Utilize CRM software to track interactions and update lead statuses.

Cold Calling:

• Conduct cold calls to generate new leads, maintaining a record of successful contacts.
• Utilize market research to identify potential areas for recruitment.

Revenue Generation:

• Work closely with the finance department to ensure that revenue targets are met.
• Participate in the development of strategies for upselling or cross-selling educational products.

Other Duties:

• Maintain professional knowledge by attending educational workshops and reviewing publications.
• Contribute to team efforts by accomplishing related tasks as needed.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum 2 years of experience in Tele sales, customer service, or admissions.
• Excellent verbal and written communication