Responsibilities

• Making calls: Telecallers make outbound calls to generate sales and promote products or services to potential customers. They also handle incoming calls from customers who have questions or complaints. 
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• Building relationships: Telecallers build rapport with potential clients and maintain relationships with existing clients. 
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• Following up: Telecallers follow up with customers to provide new products or services. 
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• Documenting: Telecallers document customer interactions and feedback in a database. 
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• Memorizing scripts: Telecallers memorize and customize scripts for different situations. 
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• Analyzing: Telecallers analyze and report their observations to their team lead. 
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• Adhering to guidelines: Telecallers follow organizational guidelines and methodology while telecalling. 
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