Telecaller
24X7 Easy Recruitz Private Limited
Telecaller
24X7 Easy Recruitz Private Limited
Jasola Vihar, New Delhi
₹17,000 - ₹30,000 monthly*
Fixed
₹17000 - ₹28000
Average Incentives*
₹2,000
Earning Potential
₹30,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
58 applicants
Job Description
Company Profile
TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing
end to end digital solutions for customer acquisition, activation, engagement, retention, and
loyalty. We have domain expertise in the travel and hospitality space.
Set up 20 years ago, we have a pan India presence and a regional presence in Middle East
and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus
people and bring a culture of innovation to deliver excellence. Our teams including Design,
Tech, Digital, Support, Contact Centre’s provide a unique single window solution to our
customers.
Our tech products are developed on world class platforms to include CRM on Salesforce and
Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe
stacks including Adobe Experience Manager, Analytics, Target, and Adobe Campaign with
Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with
voice, chat, WhatsApp, FB Messenger, Email, Social, Web and SMS.
TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We
follow the highest levels of Information Security with an ISO 27001 certification. We are
members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.
Details on the company are available on . Our Membership details are
available on TLC managed websites include
and TLC Apps include Club Marriott South
Asia that can be downloaded from the App Store or the Google Play Store.
Designation : Voice Executives
Job Location : Delhi/NCR, Mumbai, Hyderabad, Bangalore
Company Website :
Key Responsibilities:
1. Understanding the brand that is being represented, the TLC brand, the Program, the
benefits, the scripts, the possible talking and opening lines and ensuring that the
company guidelines on these are followed when a customer connect is made to enroll
them into a membership program.
2. A soft approach to the sales process with conversational scripts and engagement on the
call to sign up a customer. To protect the brand and ensure that a positive impact is left
on the prospect after the interaction, whether he / she buys a membership or not.
3. Program Benefits must be conveyed in complete transparency leaving no scope of
ambiguity or sounding / making false promises or over commitment.
4. Ensure that the prospect is not called for more than 3 times and also, he / she is not
spammed on the calls. A prospect who does not want to be spoken to should be
blocked from the system.
5. Ensure a database is provided by the company and only approved databases after
proper DNC scrubbing are used.
6. It is mandatory to ensure that on every point of connect generating relevant leads are
required, this is a part of our database expansion exercise, and must be followed.
7. Ensuing all relevant information is captured and converted into company intelligence
like reasons for close etc and the prospects once spoken to are accordingly blocked
from the system so that they are not called again.
8. Ensure any escalation or potential escalation is immediately reported to the Manager.
9. Ensure company time spent in the office is spent on productive customer acquisition
work and aim for high enrolments, conversions, and no complaints as a performance
matrix.
10. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Minimum two years’ experience in a high-quality outbound voice process.
2. Good verbal and social communication skills in English with supporting local language.
English will always be the first language for opening a customer conversation.
3. Proactive, confident, and self-motivated.
4. Performance oriented with a passion for sales and numbers.
Compensation:
Fixed compensation + Sales Incentives + incentives from sales competitions
Job role
Work location
D.L.F. Tower B, Jasola, Apollo, Delhi, India
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
English level
Good (Intermediate / Advanced) English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
24X7 Easy Recruitz Private Limited
Address
D.L.F. Tower B, Jasola, Apollo, Delhi, India
Job posted by 24X7 Easy Recruitz Private Limited
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