Job description:

Experience in wireless networking using Aruba AOS 6.X, 8.x & 10.X Wireless Architecture. Aruba AOS10 Wireless Network Design, Implementation and Optimization. Develop and execute test plans to check infrastructure and system performance. Define blueprint designs for business technology initiatives. Enforce policies for standardizing systems. Understanding of RADIUS services and Implementations. Must have working knowledge of 802.11 WLAN design and 802.11x protocols.

• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.