Job Description: Customer Support Executive (Chat Process)

Company: Startek

Location: Noida, Sector 62

Position: Customer Support Executive – Chat Process

Shift: Rotational Shifts

Working Days: 6 days a week

Compensation: Up to ₹4 LPA + Bonus

Transport: Two-way cab provided

• Job Responsibilities: Handle customer inquiries and issues primarily through chat (80%) and voice calls (20%).
• Provide accurate and timely responses to customer queries, ensuring high customer satisfaction.
• Troubleshoot and resolve customer concerns effectively, adhering to company policies.
• Maintain detailed records of customer interactions and follow up on unresolved issues.
• Collaborate with team members and escalate complex cases to senior teams when necessary.
• Eligibility Criteria:Education: Graduation (mandatory).
• Experience: Prior experience in customer support or similar roles is preferred.
• Age: Up to 35 years.

• Communication Skills: Excellent English communication skills, both written and verbal.
• Key Skills and Requirements:Proficient in typing with accuracy and speed for handling chat interactions.
• Ability to multitask and handle chat and voice interactions effectively.
• Flexibility to work in rotational shifts.
• Strong problem-solving and interpersonal skills.
• Benefits:Competitive salary package up to ₹4 LPA with additional bonus opportunities.
• Two-way cab service for convenience and safety.
• Professional growth and training opportunities within the organization.