Job Title

Customer Care Executive

Job Summary

Key Responsibilities

1. Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media.

2. Issue Resolution: Resolve customer complaints and concerns promptly and professionally.

3. Product/Service Knowledge: Provide accurate information on products/services, offers, and promotions.

4. Order Management: Assist with order placement, tracking, and cancellations.

5. Feedback and Escalation: Document customer feedback and escalate complex issues to senior teams.

6. Customer Retention: Proactively offer solutions, promotions, and loyalty programs.