Healthcare Administrator



Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description


Job Description


Position Title, Responsibility Level




Reports to

Team Manager

Permanent/ Temporary


Span of Control

Individual Contributor


Noida, India



Basic Function 

  • Work Type - Back office (Level 2)
  • Case creation in Client tool/application, basis the data received
  • Once the case is received, action to be taken as per Standard Operating Procedure
  • Determine if case can be processed and/or to be routed to another queue
  • If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance


Essential Functions

  • Navigate through multiple system / applications for data gathering 
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes



Primary Internal Interactions

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals



Primary External Interactions


  • None

















Organizational Relationships


Reports To :  Team Manager                                                 Supervises : None



Technical Skills


  • Working knowledge of MS office (Word and Excel) and Internet / Outlook



Process Specific Skills


  • Strong comprehension skills
  • US Healthcare knowledge is preferred but not mandatory



Soft skills (Desired)


  • Written Communication – Good
  • Verbal Communication - Average

Soft Skills (Minimum)



  • None




Education Requirements


Diploma/Graduation with a minimum 15 years of education


Work Experience Requirements


0 to 1 year of experience 







Acknowledgement (acknowledge that the information contained in this document is factual and complete)







___________________________________           ___________________________________________           ____________________________

 Candidate                                                                                Supervisor/Manager                                           Date



Job role

Work location



Healthcare / Doctor / Hospital Staff

Role / Category

Nurse / Patient Care / Hospital Staff

Employment type

Full Time


Day Shift

Job requirements


Any experience

About company



Job posted by EXL SERVICES

Apply on company website

Follow us on social media

© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions