Healthcare Administrator

EXL SERVICES

Noida

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Executives

Job Description

 

Position Title, Responsibility Level

Executive 

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Noida, India

 

 

Basic Function 

  • Work Type - Back office (Level 2)
  • Case creation in Client tool/application, basis the data received
  • Once the case is received, action to be taken as per Standard Operating Procedure
  • Determine if case can be processed and/or to be routed to another queue
  • If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance

 

Essential Functions

  • Navigate through multiple system / applications for data gathering 
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes

 

 

Primary Internal Interactions

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

 

 

Primary External Interactions

 

  • None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Organizational Relationships

 

Reports To :  Team Manager                                                 Supervises : None

 

Skills

Technical Skills

 

  • Working knowledge of MS office (Word and Excel) and Internet / Outlook

 

 

Process Specific Skills

 

  • Strong comprehension skills
  • US Healthcare knowledge is preferred but not mandatory

 

 

Soft skills (Desired)

 

  • Written Communication – Good
  • Verbal Communication - Average

Soft Skills (Minimum)

 

 

  • None

 

 

 

Education Requirements

 

Diploma/Graduation with a minimum 15 years of education

 

Work Experience Requirements

 

0 to 1 year of experience 

 

Annexure: 

 

 

 

 

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

 

 

 

 

 

 

___________________________________           ___________________________________________           ____________________________

 Candidate                                                                                Supervisor/Manager                                           Date

 

 

Job role

Work location

Noida

Department

Healthcare / Doctor / Hospital Staff

Role / Category

Nurse / Patient Care / Hospital Staff

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

Apply on company website

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions