Insurance Operations Executive

EXL SERVICES

Noida

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Executives

Primary Responsibility

Associate should understand Insurance basics and undergo a process training which will help him deliver the desired results.

 

Key Accountabilities:

  • Processing of the cases received in different queues
  • Reaching out to external parties for seeking clarification / information missing 
  • Sending follow-up to the external parties for seeking information / paperwork
  • Should be able to interact with AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
  • Should be able to interact with Manager for the purpose of settling issues left unresolved by the AM
  • Should be able to interact with Team Members for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required.
Should be able to interact with / Process Trainer for the purpose of training as and when required.

 

 

Performance Parameters 

  • Productivity
  • Accuracy
  • Turn-around-time (TAT)
  • Attendance
  • Schedule Adherence

 

 

Role Responsibilities

 

 

  • Associate should understand Insurance basics and undergo a process training which will help him deliver the desired results.

     

    Key Accountabilities:

    • Processing of the cases received in different queues
    • Reaching out to external parties for seeking clarification / information missing 
    • Sending follow-up to the external parties for seeking information / paperwork
    • Should be able to interact with AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
    • Should be able to interact with Manager for the purpose of settling issues left unresolved by the AM
    • Should be able to interact with Team Members for the purpose of seeking cooperation and clarification on process-related matters and providing assistance and support when required.
  • Should be able to interact with / Process Trainer for the purpose of training as and when required.

Job role

Work location

Noida

Department

Banking / Insurance / Financial Services

Role / Category

General Insurance

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

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