Executives

• Has to do B2B collections & dispute resolution.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue on a daily basis and provide feedback to team members.
• To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates
• To substitute Assistant Manager in their absence on the floor.
• To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
• To work on process improvements and instigate sharing of best practices across the team.
• Ensure adherence to Company Policies and Procedures