Operations Team Leader

Onecx Techservices

Sector 2, Noida

₹20,000 - ₹30,000 monthly

Fixed

20000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

161 applicants

Job Description

  1. Handling a team more than 20 Agents
  2. Providing guidance, and training to agent improve their skills, product knowledge and customer services.
  3. Maintaining the weekly quality report and also give the feedback as per the performance basis.
  4. Preparing and managing shrinkage and attrition reporting.
  5. Handling escalations calls and share feedback on performance.
  6. Publishing daily reports.
  7. Preparing data after fetching the report from CRM.

Job role

Work location

A60, A Block, Sector 2, Noida, Uttar Pradesh 201301, India

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Onecx Techservices

Address

A60, A Block, Sector 2, Noida, Uttar Pradesh 201301, India

Job posted by Onecx Techservices

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