Operations Team Leader

OneCX Techservices Private Limited

Sector 2, Noida

₹20,000 - ₹30,000 monthly

Fixed

₹20000 - ₹30000

Earning Potential

₹30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

187 applicants

Job Description

Handling a team more than 20 Agents
Providing guidance, and training to agent improve their skills, product knowledge and customer services.
Maintaining the weekly quality report and also give the feedback as per the performance basis.
Preparing and managing shrinkage and attrition reporting.
Handling escalations calls and share feedback on performance.
Publishing daily reports.
Preparing data after fetching the report from CRM.

Job role