Operations Team Leader
Onecx Techservices
Operations Team Leader
Onecx Techservices
Sector 2, Noida
₹20,000 - ₹30,000 monthly
Fixed
₹20000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
161 applicants
Job Description
- Handling a team more than 20 Agents
- Providing guidance, and training to agent improve their skills, product knowledge and customer services.
- Maintaining the weekly quality report and also give the feedback as per the performance basis.
- Preparing and managing shrinkage and attrition reporting.
- Handling escalations calls and share feedback on performance.
- Publishing daily reports.
- Preparing data after fetching the report from CRM.
Job role
Work location
A60, A Block, Sector 2, Noida, Uttar Pradesh 201301, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Onecx Techservices
Address
A60, A Block, Sector 2, Noida, Uttar Pradesh 201301, India
Job posted by Onecx Techservices
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