Customer Service Team Lead

OneCX Techservices Private Limited

Sector 2, Noida

₹25,000 - ₹35,000 monthly

Fixed

₹25000 - ₹35000

Earning Potential

₹35,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

172 applicants

Job Description

Handling a team of 20 Agents
Providing guidance, and training to agent to improve their skills, product knowledge and customer services.
Maintaining the weekly quality report and also give the feedback as per the performance basis.
Preparing and managing shrinkage and attrition reports.
Handling escalations calls and share feedback on performance.
Publishing daily reports.
Preparing data after fetching the report from CRM.
Only Those have prior experience as a team leader of inbound customer support to apply

Job role