Customer Service Manager

Ernst & Young LLP ( EY India )

Noida

Not disclosed

Work from Office

Full Time

Min. 8 Years

Job Details

Job Description

SaT-TSE-US-Assistant Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

GDS SaT – TSE – Operating model and TSA – Associate Manager / Manager – India
Within SaT, TSE team services clients with a full range of hands-on, operationally focused support and advice across the transaction life cycle, across buyers and sellers. We cover a wide range of operational aspects, including divestiture advisory services, carve-out readiness and support, operational due diligence, synergy assessment and delivery, day-one readiness assessment, 100day planning, integration process support, carve-out/stand-alone costs assessment and risks, and cost reduction.
Our professionals work on transactions and business development across the globe.

The opportunity
We’re looking for Associate Managers/ Managers with 8 to 10 years of experience in M&A life cycle, integration & separation of a business post-announcement of transaction, cross-border M&A with experience in Operating Models and Transition Service Agreements. Candidates with strong understanding of business functions (Front office or back-office functions) would be desirable.

Your key responsibilities

  • Define, design, and implement a business operations model that aligns with the company’s business goals and objectives
  • Demonstrate excellent skills in developing and implementing current state, Day 1, and future state/target operating models
  • Uncovering key insights into potential business entanglements and Day 1 dispositions
  • Identifying potential Transition Service Agreements (TSAs) from the current operating model and providing significant insights into TSA scoping, drafting and costing
  • Collaborating with cross-functional teams to ensure a smooth transition and implementation of new service agreements and operating models
  • Build relationships with EY offices across the globe, and demonstrate knowledge of regional practices.
  • To work with Client and EY teams to design and execute operating model and TSAs
  • Assist in business development activities including preparing presentation decks for client and internal pursuit meetings; assist Partners and Senior Managers on proposals and new business opportunities
  • Provide guidance on projects and mentor a team of TSE professionals
  • Conduct timely performance reviews for employees and develop other professionals by providing effective performance feedback and training.

Skills and attributes for success

  • Experience in designing and implementing operating models in a complex business environment.
  • Strong understanding of business functions (front office and back office) including HR, Finance, Marketing, IT
  • Good understanding of M&A life cycle, integration & separation of a business post-announcement of transaction, cross-border M&A
  • Possess financial analysis experience, with the ability to link detailed operational analysis to financial statements
  • Understanding of functional and sub functional processes across sectors to be able to design the current state operating model for a company and also suggest on best in class future state operating models
  • Understanding of operating model and TSA linkages; ability to identify, scope and cost potential TSA’s
  • Ability to determine risks and opportunity areas
  • Skill to synthesize approaches to complex carve-out and integration conflicts
  • Talent to adapt to new challenges and ideas
  • Excellent problem solving, project management, facilitation and interpersonal skills
  • Strong written and verbal communication skills
  • Strong executive presence with good networking and negotiation sills

To qualify for the role, you must have

  • Post Graduate degree in business, accounting, finance, engineering, computer science or related field from a premier institute with 8-10 years of applicable industry and/or consulting experience
    • Understanding of M&A life cycle, integration and separation of a business post-announcement of transaction, cross-border M&A who specializes in Operating Models and Transition Service Agreements.
    • Well versed with MS Excel and PowerPoint
    • Willingness to undertake international travel as per business requirement.

Ideally, you’ll also have

  • Project management skills
  • Strong communication and presentation skills

What we look for

  • A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
  • An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
  • Opportunities to work with EY SaT practices globally with leading businesses across a range of industries

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world



EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.



Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.



Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job role

Work location

Noida, UP, IN, 201301

Department

Project & Program Management

Role / Category

Other Program / Project Management

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 8 years

About company

Name

Ernst & Young LLP ( EY India )

Job posted by Ernst & Young LLP ( EY India )

This job has expired

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