Senior Consultant



Not disclosed

Work from Office

Full Time

Min. 1 Years

Job Details

Job Description

Senior Principal Consultant – Service Now

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting Applications for the role of Senior Principal Consultant – Service Now

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams


· Provides technical leadership to the team

· Creates and maintains a detailed view of the existing architecture

· Designs and collaborates with Business Process Analysts andDevelopers in the creation of aHigh-Level Solution Design Document.

· Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.

· Ensures technical governance process and policies are being adhered to.

· Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

· Creates and maintains a detailed view of integrations

· Creates and maintains a Technical Implementation Roadmap.

· Resolves technical escalations, including responding to defects

· Participates in process workshops

· Works closely with client enterprise architecture team and client ServiceNow Teams

· Periodically Reviews Configuration to ensure Platform health

· Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan

· Reviews design and code per sprint to ensure quality

· Provides hands on assistance with the detailed design and implementation approach of selected projects.

· Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.

· Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.

· Assists in migrating configuration across instances

· Support COE in continuous development of training paths for professional advancement.

· Contribute to ongoing definition of best development and solution practices.

· Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

· Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)

· Excellent communication Skills for client facing roles.

· Hands on Experience on Projects

· IT Graduate

Preferred Qualifications/ Skills

· B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location



IT & Information Security

Role / Category

IT Infrastructure Services

Employment type

Full Time


Day Shift

Job requirements


Min. 1 year

About company



Job posted by Genpact

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