Key Responsibilities:Resort Operations & Maintenance:

• Oversee the daily operations of the resort, including front desk, housekeeping, food and beverage services, and recreational facilities.
• Ensure all facilities and amenities are well-maintained, clean, and in good working order (e.g., rooms, pools, gardens, spa).
• Supervise the maintenance team to carry out regular inspections, repairs, and upgrades as needed.

Guest Relations:

• Act as the primary point of contact for guests, ensuring a seamless and exceptional experience from check-in to check-out.
• Handle guest feedback, complaints, and requests in a timely and professional manner.
• Ensure the resort meets guest expectations for service quality, cleanliness, and amenities.
• Develop programs and events to enhance the guest experience and increase guest satisfaction.

Staff Management & Training:

• Hire, train, and manage a team of staff, including front desk employees, housekeepers, kitchen staff, and maintenance personnel.
• Set performance expectations, conduct regular evaluations, and provide feedback and coaching.
• Foster a positive and motivated work environment that reflects the resort's values of hospitality and service excellence.

Financial Management & Budgeting:

• Develop and manage the resort's operational budget, ensuring cost-efficiency and maximizing profitability.
• Monitor expenses and track income, ensuring the resort stays within budgetary limits.
• Implement pricing strategies for rooms, events, and services to optimize revenue.
• Prepare regular financial and operational reports for senior management.

Guest Services & Reservations:

• Oversee reservations, ensuring accurate booking systems and managing guest inquiries or special requests.
• Coordinate with the sales and marketing teams to attract new guests, manage promotions, and boost occupancy rates.
• Ensure smooth check-in/check-out processes, guest satisfaction, and prompt resolution of any issues during the guest's stay.

Event Planning & Coordination:

• Oversee event planning and execution for corporate retreats, weddings, family gatherings, and other special events hosted at the resort.
• Coordinate with external vendors and service providers to ensure events run smoothly and guests have a memorable experience.

1. Health & Safety Management:
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• Ensure the resort complies with all health, safety, and hygiene standards, particularly related to food and guest accommodations.
• Conduct regular safety checks of the resort's facilities, equipment, and public areas.

Marketing & Community Engagement:

• Collaborate with the marketing team to promote the resort through various channels (online platforms, social media, local partnerships).
• Stay connected with the local community to build relationships and create opportunities for the resort to host local events and attract regional guests.

Qualifications:

Education:

Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

Experience:

Minimum of 1 year of experience in resort or hotel management, with at least 2 years in a managerial role.

• Proven track record in hospitality management, staff supervision, and guest service excellence.

Skills:

• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Experience with property management software and basic financial management tools.
• Knowledge of resort operations, including guest services, housekeeping, food and beverage, and event coordination.
• Ability to work under pressure and solve problems efficiently.

Personal Attributes:

• Strong leadership skills and the ability to motivate and manage a team.
• Customer-focused with a passion for delivering exceptional service.
• Flexible, proactive, and detail-oriented approach to work.
• Ability to work weekends and holidays as needed in the hospitality industry.
• Compensation:Competitive salary, based on experience.
• Benefits may include paid time off, and other perks.

How to Apply:Interested candidates are invited to submit their resume along with a cover letter detailing their relevant experience to canyoncrew.dm@gmail.com