Retail Operations Coordinator

Muthoot Fincorp Limited


Not disclosed

Work from Office

Full Time

Min. 4 Years

Job Details

Job Description

Cluster Manager - Forex

Company Name – Muthoot Fincorp Limited

Job Title – Cluster Manager - Forex

Grade – 

Designation – Cluster Manager


Reports to –   

Span Of Control


Job Purpose

Key Job Responsibilities

Will be responsible for Cluster FX Revenue target responsibility and ensure his Fx officer gives committed target delivery. In addition, he needs to handhold a branch under his direct supervision. 


Forex Business (Travel care/Remittance & Bank Notes) & revenue responsibility of Branch -Retail & Eco partner channel business. Bulk purchase/Bulk sales & small corporate Sales for the Cluster.

Onboarding direct sales segments like educational consultants, Tour Operators, Hotels, Travel & Money transfer agents, FFMC/AD-II and Banker’s business relationships to do business on Travel Card/ Bank Notes, Outward remittances AD-I & II with special attention to Travel Card business. 


Hand hold non-license branches and educate the branch team to learn on forex outward remittance and ensure to deliver of the committed. And Coordinate with the BDE team and ensure they deliver considerable business by educating incentive benefits. 


Roll out MIS & data analysis to drive the MFL branches, by sharing regular business MIS on Forex to branches & sales teams.

And engage and build relationships with Key clients by the incentive/ commission pay-out timely to retain the agents & partner relationships to MFL for the long term. 


Coordination with RM/AM and Zona/HO team to enhance the retail forex & outward remittance business across the branch counters (license & non-License branches.)


Ensure to oversee regulatory compliance and product hygiene at all levels.


Branch visits and impart training on Fx business, where required – In house or in Groups


Responsibility for forex business & Revenue at the cluster level, and Partner onboarding and improving direct sales through agent transactions. Ensure the team delivers the commitment and their incentive earnings, Training, Product visibility, regulatory compliance and team management and leadership coordination in addition to direct branch FX Revenue target.

Knowledge, Skills & Attributes

  • Process Knowledge & Implementation Skills
  • Business Development
  • Communication Skills
  • Basis IT skills such as Excel, PowerPoint etc
  • Good understanding of systems 
  • Forex Direct Sales & Branch Sales drive


Culture at Muthoot Pappachan Group

We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built.

Our Core Values


  • Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value



  • Genuinely believe & treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks



  • Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge & ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence


Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”

  • Honesty
  • Humility
  • Empathy
  • Empowerment
  • Agility
  • Ownership
  • Fresh Thinking & Continuous Renewal
  • Inclusion
  • Work-Life Balance


Role Requirements

Educational Qualification – Minimum Graduation

Experience – 4 to 5 year experience in forex industry.

Job role

Work location



Banking / Insurance / Financial Services

Role / Category

Banking - Treasury & Forex

Employment type

Full Time


Day Shift

Job requirements


Min. 4 years

About company


Muthoot Fincorp Limited

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