Job Overview:

ES Meals, a premier tiffin service provider in Mumbai, is seeking a dedicated and detail-oriented Customer Support Executive to handle non-voice communication channels, including chat, email, and social media. The ideal candidate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring an excellent customer experience.

Key Responsibilities:

• Respond to customer queries via chat, email, and social media in a professional and timely manner.
• Assist customers with order placement, tracking, subscription updates, and general inquiries.
• Resolve customer complaints by identifying the issue and providing appropriate solutions.
• Maintain accurate records of customer interactions and update CRM tools.
• Escalate unresolved queries to the appropriate department or team.
• Provide product and service information to potential customers to drive engagement and sales.
• Collaborate with internal teams to ensure seamless communication and resolution of issues.
• Continuously update knowledge about the company’s offerings to provide accurate information to customers.

Qualifications and Skills:

• High school diploma or equivalent; Bachelor’s degree preferred.
• Prior experience in customer service (non-voice/chat support preferred).
• Excellent written communication skills in English.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple chats/emails simultaneously with accuracy.
• Proficiency in using CRM tools and basic computer applications.
• A customer-first attitude with the ability to empathize and build rapport.
• Knowledge of the food services industry or meal delivery platforms is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible working hours and the potential for remote work (if applicable).
• Opportunity to grow within the organization.
• Positive and supportive work environment.