We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Service Champion

Roles and Responsibilities:-

1Customer HandlingReceiving customer with smile and greet him with Politeness, courteousness and professionalismVerify the service requests made by customers & Capture VOC of the customer and update in the systemConversational skill for telephonic as well as face to face discussionCustomer communications about repair updates

2DiagnosisAnalyse and Diagnose the Scooter to identify number and type of repairs applicableUpdate the diagnosis report in the WMS (Getafix)  Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

3System HandlingTrack the Customer complaint in Zendesk and update the system on live basisOperate Workshop Management System (Getafix) and ensure 100 % adherenceUpdate operational Status and ETA on timely basis in both CRM and WMS systemsCheck for scooter health in Telematics Command centre for deep diagnosis

4Technical RepairsService Champion should be fully equipped with knowledge on OLA ScooterCould able to repair/replace all the parts of the scooterEnsure he/she is updated on OLA technical curricular, news bulletin on EV

5Process and OperationalProcess adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.Invoicing and Payment CollectionsEnsure bays are free from any foreign materials and fit for serviceability

6Parts OperationAuditing the inventory and ensure system and physical inventory is samePerform GRN and maintain Inventory at Experience CentreEnsuring Warranty part reverse logistics to the Mother workshop

7Safety and ComplianceWear Uniform and Protective Gear while repairing scooterUse Protective Gear and proper handling of Tool Kits while repairing scooterEnsure fire fighting equipments are in place to ensure fire handling

• RequirementsOnly male candidate.
• Min qualification: 12th+diploma/graduation/post graduation(NO ITI)
• Min experience: min 1 year experience in an automobile industry in service sector.

BenefitsUpto 19K-23k CTC including PF+ ESIC +Incentive