Customer Care Executive

EXL SERVICES

Pune

Not disclosed

Work from Office

Full Time

Min. 1 year

Job Details

Job Description

Executives

 

Skill Set Matrix for Customer Care Executive –  BGB Back office
Skills SetsTESTED / TRAINED THROUGH Qualifying     Score 
Technical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring70%
- Ability to use the Desktop Computer system
- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT) 
- Basic Knowledge of using Internet, Web Browser, Search Engine etc
Keyboarding Skills Typing Test at Hiring>= 25
Process Specific SkillsKnowledge of UK CultureUK Culture Training80%
Knowledge of Utility Industry in UKDomain Training80%
Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process,  Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled                                                                                                                          Process Training and Assessments80%
Systems Knowledge -  Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile
Customer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of eventsCustomer Service Skills Training80%
Data Gathering and Handling SkillsData sufficiency test at hiring70%
Problem Solving SkillsLogic & Reasoning Test at Hiring80%
Soft Skills (Desirable)Business AwarenessPersonal Interview at the time of hiring      On the job Coaching/ Mentoring
Teamwork
Adaptability
Work standards
Managing self
Minimum skills - required to have threshold and tool for measurement.
Desirable Skills - No threshold specified

Job role

Work location

Pune

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

This job has expired

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