Customer Care Executive
EXL SERVICES
Customer Care Executive
EXL SERVICES
Pune
Not disclosed
Job Details
Job Description
Executives
Skill Set Matrix for Customer Care Executive – BGB Back office | ||||||
Skills Sets | TESTED / TRAINED THROUGH | Qualifying Score | ||||
Technical Skills | Good computer Navigation skills | Computer Proficiency test at Hiring | 70% | |||
- Ability to use the Desktop Computer system | ||||||
- Basic IT knowledge & familiarity of Operating Systems (Windows 95/98/2000/NT) | ||||||
- Basic Knowledge of using Internet, Web Browser, Search Engine etc | ||||||
Keyboarding Skills | Typing Test at Hiring | >= 25 | ||||
Process Specific Skills | Knowledge of UK Culture | UK Culture Training | 80% | |||
Knowledge of Utility Industry in UK | Domain Training | 80% | ||||
Process Knowledge - Will be provided based on the Nimbus maps & work instructions provided for training by the client. Please review JD for details on process, Micro knowledge of the process, Micro knowledge of tasks and sub tasks handled, Micro knowledge of tasks and sub tasks handled | Process Training and Assessments | 80% | ||||
Systems Knowledge - Training will be provided on clients proprietary mainframes and systems . All specific System Applications that are to be used in this Role Profile | ||||||
Customer Service Focus - Ability to clearly understand the key customer issues by gathering relevant information from a variety of sources (different systems), & understand sequence of events | Customer Service Skills Training | 80% | ||||
Data Gathering and Handling Skills | Data sufficiency test at hiring | 70% | ||||
Problem Solving Skills | Logic & Reasoning Test at Hiring | 80% | ||||
Soft Skills (Desirable) | Business Awareness | Personal Interview at the time of hiring On the job Coaching/ Mentoring | ||||
Teamwork | ||||||
Adaptability | ||||||
Work standards | ||||||
Managing self | ||||||
Minimum skills - required to have threshold and tool for measurement. | ||||||
Desirable Skills - No threshold specified |
Job role
Work location
Pune
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
EXL SERVICES
Job posted by EXL SERVICES
This job has expired