Sales Support Executive
EXL SERVICES
Sales Support Executive
EXL SERVICES
Pune
Not disclosed
Job Details
Job Description
Executives
Primary Responsibility
To Process back Office Transactions for UK Energy Customers
Brief Overview of the Process
The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity.
OVO is moving towards servicing a customer’s needs across products, as customers can now choose to manage their products through a single bill . You will now be expected to manage customer billing fallouts for both gas and electricity. This process involves the following key activities
To manage transactions for gas and electricity customers. You will be routed exceptions around creating & correcting bills
Performance Parameters
SLA metrics – Productivity, Speed, Accuracy
Relevant Table F metrics
Attendance
Schedule Adherence
Role Responsibilities
Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Subject Matter Expert for the purpose of work thread related issues and escalated transactions
QCA for the purpose of feedback and audit
Trainers for the purpose of Pre-process and Process training
Primary External Interactions
Escalation teams at the client end for the purpose of seeking clarifications & answering queries
SME / Trainers at the client end for training
Job role
Work location
Pune
Department
Energy & Mining
Role / Category
Mining
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
About company
Name
EXL SERVICES
Job posted by EXL SERVICES
This job has expired