High Skill Set Executive- Loyalty Customer Service

Mist IT Services

Shroff Chowk, Pune

₹22,000 - ₹30,000 monthly

Fixed

22000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

29 applicants

Job Description

Job Title: High Skill Set Executive - Loyalty Program

Company: MIST IT Services - VJ Developers


Job Description:


VJ Developers is seeking a motivated and dynamic Telecaller to join our team, focusing on our loyalty program. As a Telecaller, you will play a crucial role in promoting our loyalty offerings, engaging with customers, and enhancing their experience with our brand.


Week off: Monday


Working hour: 10am to 7pm


Job location: Wakad Pune


Key Responsibilities:


Customer Outreach: Make outbound calls to existing customers to promote our loyalty program and its benefits.

Customer Engagement: Build rapport with customers to understand their needs and encourage program enrollment.

Information Dissemination: Clearly explain the features of the loyalty program, including rewards, benefits, and how to participate.

Feedback Collection: Gather customer feedback to improve program offerings and customer satisfaction.

Record Keeping: Maintain accurate records of calls and customer interactions in our CRM system.

Follow-Up: Perform follow-up calls to potential and existing members to ensure a smooth enrollment process.

Target Achievement: Meet or exceed monthly targets for program enrollments and customer engagement, collecting reference and generating new site visit.

Collaboration: Work closely with the marketing team to share insights and improve outreach strategies.


Qualifications:


Education: High school diploma or equivalent; a degree in business or a related field is a plus.

Experience: Previous experience in telecalling, customer service, or real estate is preferred.

Communication Skills: Excellent verbal communication skills with a friendly and persuasive tone.

Customer Focus: Strong ability to understand customer needs and provide solutions.

Tech Savvy: Familiarity with CRM software and basic computer skills.

Team Player: Ability to work collaboratively in a team-oriented environment.

Job role

Work location

Baner - Pashan Link Rd, Pashan, Pune, Maharashtra, India Baner, Pune

Department

Sales & BD

Role / Category

Telesales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Diploma

Skills

Telecalling - Customer Service, Customer care, Loyalty management

English level

Good (Intermediate / Advanced) English

Age limit

23 - 35 years

Gender

Any gender

About company

Name

Mist IT Services

Address

Baner - Pashan Link Rd, Pashan, Pune, Maharashtra, India Baner, Pune

Job posted by Mist IT Services

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