High Skill Set Executive- Loyalty Customer Service
Mist IT Services
High Skill Set Executive- Loyalty Customer Service
Mist IT Services
Shroff Chowk, Pune
₹22,000 - ₹30,000 monthly
Fixed
₹22000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
29 applicants
Job Description
Job Title: High Skill Set Executive - Loyalty Program
Company: MIST IT Services - VJ Developers
Job Description:
VJ Developers is seeking a motivated and dynamic Telecaller to join our team, focusing on our loyalty program. As a Telecaller, you will play a crucial role in promoting our loyalty offerings, engaging with customers, and enhancing their experience with our brand.
Week off: Monday
Working hour: 10am to 7pm
Job location: Wakad Pune
Key Responsibilities:
Customer Outreach: Make outbound calls to existing customers to promote our loyalty program and its benefits.
Customer Engagement: Build rapport with customers to understand their needs and encourage program enrollment.
Information Dissemination: Clearly explain the features of the loyalty program, including rewards, benefits, and how to participate.
Feedback Collection: Gather customer feedback to improve program offerings and customer satisfaction.
Record Keeping: Maintain accurate records of calls and customer interactions in our CRM system.
Follow-Up: Perform follow-up calls to potential and existing members to ensure a smooth enrollment process.
Target Achievement: Meet or exceed monthly targets for program enrollments and customer engagement, collecting reference and generating new site visit.
Collaboration: Work closely with the marketing team to share insights and improve outreach strategies.
Qualifications:
Education: High school diploma or equivalent; a degree in business or a related field is a plus.
Experience: Previous experience in telecalling, customer service, or real estate is preferred.
Communication Skills: Excellent verbal communication skills with a friendly and persuasive tone.
Customer Focus: Strong ability to understand customer needs and provide solutions.
Tech Savvy: Familiarity with CRM software and basic computer skills.
Team Player: Ability to work collaboratively in a team-oriented environment.
Job role
Work location
Baner - Pashan Link Rd, Pashan, Pune, Maharashtra, India Baner, Pune
Department
Sales & BD
Role / Category
Telesales
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Diploma
Skills
Telecalling - Customer Service, Customer care, Loyalty management
English level
Good (Intermediate / Advanced) English
Age limit
23 - 35 years
Gender
Any gender
About company
Name
Mist IT Services
Address
Baner - Pashan Link Rd, Pashan, Pune, Maharashtra, India Baner, Pune
Job posted by Mist IT Services
Show all