Team Leader

Mphasis Ltd


Not disclosed

Work from Office

Full Time

Min. 5 Years

Job Details

Job Description

IBA Team Leader

Description IBA TL Offshore L5

Employing Entity: Mrald (Mphasis’s dedicated UK Insurance operational services delivery vehicle)

Job Summary –

Team lead will have primary responsibility to deliver the services associated within the scope of agreement

Years of experience needed –

5-10+ Insurance Broking Experience

Technical / Non-Technical Skills:

Principal Accountabilities:

1. Operational Excellence

Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in Insurance Broker Accounting

Ensure all required parameters for achievement of Service Levels are complied

Ensure implementation of quality check in place and maintain quality throughout delivery

Ensure Maximum productivity and cross utilisation of resources

Manage Escalations and client interactions as and when required

Responsible for training and knowledge transfer within the business function

2. SLA Management

Ensure all required parameters for achievement of Service Levels are complied with

Provide inputs with to the quality and training teams on various aspects to improve productivity

3. Employee Engagement

Set standards for people excellence and create strategies for development of people and process knowledge


1. Subordinates

Day to day interaction with team members to review and provide guidance on exceptions

Weekly interactions with line management to review BAU

2. Others

Within the company:

Collaborate with operation managers to identify improvement opportunities and manage escalations

Participate and proactively contribute to new project related initiatives

Onboarding new staff (systems, credentials etc)

Managing attrition

Separation of staff (Surrender laptops, mobiles, devices, offboarding on systems)

Monitoring training

Managing transport roster

Team engagement

Outside the company:

IB: markets and underwriters, intermediaries like Xchanging.

3. Clients and the consumer services

Person Specifications:

Education: Essential: Graduate/Post Graduate

Training: Desirable: Leadership Skills Development



Credit Control & Aged Debt Management

Cash Allocation

Payment Requisition

Rendering Statements

Account Reconciliation



Bureau (Xchanging) & Non-Bureau Processing

Client Money Calculation & Reporting

Regulatory Compliance: CASS 5 Rules

KPI Reporting and Monitoring

Knowledge: Essential: fundamentals of operations management, Insurance Broker Accounting Desirable: Premium Processing

Skills and Abilities:


Exceptional communication skills

Attention to detail

Analytical and Problem-Solving Skills

Planning and Organizing

Resource Management

Leadership Qualities and Effective Team management team

Ability to mentor and motivate others

Certifications Needed:

ACII/CII/ London Market certifications would be an added advantage

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Job role

Work location



Banking / Insurance / Financial Services

Role / Category

BFSI Project Management

Employment type

Full Time


Day Shift

Job requirements


Min. 5 years

About company


Mphasis Ltd

Job posted by Mphasis Ltd

This job has expired

Follow us on social media

© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions