A sales representative's job description includes:

• Customer relationship building
• Sales representatives build relationships with customers by providing a great customer experience and explaining products. 
• Communicating with customers
• Sales representatives contact customers to discuss their needs and answer questions. 
• Closing sales
• Sales representatives negotiate prices and terms, prepare sales agreements, and close sales. 
• Developing sales strategy
• Sales representatives identify potential customers and generate new business opportunities. 
• Evaluating customer needs
• Sales representatives understand customers' needs and pain points, and recommend products or solutions. 
• Resolving customer complaints
• Sales representatives resolve customer complaints and ensure products arrive on time. 
• Educating customers
• Sales representatives educate customers on products and services, and explain how they solve customer problems. 

Other responsibilities of a sales representative include: Maintaining contact lists and following up with customers, Collaborating with colleagues, Keeping up with product and service information, Creating and maintaining a customer database, and Motivating others in the sales department.