Customer Care Executive-Female
Wheels And Wings Global Services
Customer Care Executive-Female
Wheels And Wings Global Services
Pal Gam, Surat
₹9,000 - ₹12,000 monthly
Fixed
₹9000 - ₹12000
Earning Potential
₹12,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
15 applicants
Job Description
Responsibilities:
● Customer Interaction: Serve as the primary point of contact for customers, delivering friendly and effective communication via phone, email, and chat.
● Issue Resolution: Identify and resolve customer issues efficiently, utilizing problem-solving skills to enhance satisfaction.
● Relationship Management: Build and maintain strong relationships with customers, demonstrating empathy and understanding.
● Call Handling: Manage a high volume of incoming calls while maintaining professionalism and attention to detail.
● Support and Guidance: Offer clear guidance on product features, services, and policies to help customers make informed decisions.
● Documentation: Accurately document customer interactions and feedback in our system for future reference and quality assurance.
● Script Compliance: Follow company protocols and scripts to ensure consistent messaging across all communications.
● Experience: Proven experience in customer service or a related field (1+ years preferred).
Job role
Work location
404, Nishal Arcade, Near Nishal Circle, Pal Gam, Surat - 395 009 Pal Gam, Surat
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
10th or Below 10th
Skills
bpo, Customer support, Call centre support, Communication
English level
Good (Intermediate / Advanced) English
Gender
Female
About company
Name
Wheels And Wings Global Services
Address
404, Nishal Arcade, Near Nishal Circle, Pal Gam, Surat - 395 009 Pal Gam, Surat
Job posted by Wheels And Wings Global Services
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