Customer Care Executive-Female

Wheels And Wings Global Services

Pal Gam, Surat

₹9,000 - ₹12,000 monthly

Fixed

9000 - ₹12000

Earning Potential

12,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 100% candidates in last 1 days

15 applicants

Job Description

Responsibilities:

Customer Interaction: Serve as the primary point of contact for customers, delivering friendly and effective communication via phone, email, and chat.

Issue Resolution: Identify and resolve customer issues efficiently, utilizing problem-solving skills to enhance satisfaction.

Relationship Management: Build and maintain strong relationships with customers, demonstrating empathy and understanding.

Call Handling: Manage a high volume of incoming calls while maintaining professionalism and attention to detail.

Support and Guidance: Offer clear guidance on product features, services, and policies to help customers make informed decisions.

Documentation: Accurately document customer interactions and feedback in our system for future reference and quality assurance.

Script Compliance: Follow company protocols and scripts to ensure consistent messaging across all communications.

Experience: Proven experience in customer service or a related field (1+ years preferred).

Job role

Work location

404, Nishal Arcade, Near Nishal Circle, Pal Gam, Surat - 395 009 Pal Gam, Surat

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

10th or Below 10th

Skills

bpo, Customer support, Call centre support, Communication

English level

Good (Intermediate / Advanced) English

Gender

Female

About company

Name

Wheels And Wings Global Services

Address

404, Nishal Arcade, Near Nishal Circle, Pal Gam, Surat - 395 009 Pal Gam, Surat

Job posted by Wheels And Wings Global Services

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