Service Coordinator

RMS Industries

Akhlesh Nagar, Surat

₹25,000 - ₹40,000 monthly

Fixed

25000 - ₹40000

Earning Potential

40,000

Work from Office

Full Time

Min. 5 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

11 applicants

Benefits include: Overtime Pay, Annual Bonus

Job Description

1) Handle all Site & Service related work

2) Enhance the Customer Experience with the service

3) Generate revenue from Service1) Handle Service calls and mail and promptly response to customer

5) Resolve the issue on call itself in case of minor issues by self or coordinating with the team

6) Arrange for the technician's visit in case of requirement and confirmation with customer

7) Cleary discuss the scope of work before supply or service

8) Utilize the available resource in best possible manner

9) Try to minimise the downtime of machine of customer and recommend the options (if applicable)

10) Get the RCA done for service call and give the feedback to the relevant team

11) Maintain the databased of service calls

12) Take feedback from the customer after completion of work

13) Ensure the proper closure of the work

14) Increase revenue by selling the preventive service package to customer

15) Onboarding and training of the new joined

16) Monitor and enhance performance of the team1) Service Call Management

17) Communication Skills

Job role

Work location

LOADMATE - Electric Hoist & Overhead Crane Manufacturer, Hazira Road, Icchapore, Surat, Gujarat, India

Department

Operations

Role / Category

Manufacturing/Production

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

Past role/category experience

Customer Support - Operations, Manufacturing/Production

English level

Good (Intermediate / Advanced) English

Age limit

25 - 40 years

Gender

Male

Interview details

Interview mode

In person

Interview address

LOADMATE - Electric Hoist & Overhead Crane Manufacturer, Hazira Road, Icchapore, Surat, Gujarat, India

About company

Name

RMS Industries

Address

LOADMATE - Electric Hoist & Overhead Crane Manufacturer, Hazira Road, Icchapore, Surat, Gujarat, India

Job posted by RMS Industries

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