1) Handle all Site & Service related work

2) Enhance the Customer Experience with the service

3) Generate revenue from Service1) Handle Service calls and mail and promptly response to customer

5) Resolve the issue on call itself in case of minor issues by self or coordinating with the team

6) Arrange for the technician's visit in case of requirement and confirmation with customer

7) Cleary discuss the scope of work before supply or service

8) Utilize the available resource in best possible manner

9) Try to minimise the downtime of machine of customer and recommend the options (if applicable)

10) Get the RCA done for service call and give the feedback to the relevant team

11) Maintain the databased of service calls

12) Take feedback from the customer after completion of work

13) Ensure the proper closure of the work

14) Increase revenue by selling the preventive service package to customer

15) Onboarding and training of the new joined

16) Monitor and enhance performance of the team1) Service Call Management

17) Communication Skills