Onboarding Officer - Video KYC
Kotak Mahindra Bank
Onboarding Officer - Video KYC
Kotak Mahindra Bank
Thane
Not disclosed
Job Details
Job Description
Onboarding Officer-Video KYC-Digital Banking Kotak 811-Regional Sales
Job Role:
· Video call customers to complete the Full KYC
· Verify the details submitted by the customer while opening the account and Documents submitted are matching
· Ensure VKYC is completed by the Right Party only
· Should maintain a good relationship with the customer throughout the KYC process.
· Cross-sell other banking products.
· Give complete and correct information on all the products pitched to the customer
· Take call backs in case the customer is busy and ensure the follow up is done on time
· Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
· Meet targets on conversion and Cross selling as defined from time to time.
· Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
· Adherence to Information Security norms & quality process norms.
· To be aware of and comply with any updates about the process
· Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Job Requirements:
· Graduate with decent English communication.
· Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
· Candidate should have a pleasing personality and should be presentable.
- Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
- Female Candidate should be well groomed, decently dressed, no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
Job role
Work location
Thane, 1461-Thane-Neptune Elements-Kisan Nagar-MAH, NEPTUNE ELEMENTS – 3RD FLOOR, PLOT NO – F3, S3/1, ROAD NO 22, Thane, Maharashtra, India
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Kotak Mahindra Bank
Job posted by Kotak Mahindra Bank
This job has expired